Biljana Miljanic
Summary
I am qualified disability support worker with experience in a variety of industries. I have international experience and can work well in a culturally diverse groups. I have excellent communication and organisational skills and I am willing to use my skills and knowledge to help client's and team progress.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Chemist Warehouse Erina Fair
Erina, NSW
07.2017 - Current
- Cash handling
- Answering phone calls and taking enquires
- Inventory control
- Dealing with customer's complaints and requests
- Respond effectively to difficult or challenging behaviour
- Apply safe work practices
- Perform stock control procedures and minimise loss
- Calculating dosage, filling prescriptions and preparing prescriptions with absolute accuracy
- Inventory of medications to keep accurate records
- Counting and labelling prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Volunteer Disability Support Worker
Aruma
Wyoming, NSW
06.2023 - 08.2023
- Providing assistance in daily program
- Maintaining safety with tidy, clean, and hazard-free environments.
- Adhering to company requirements for patient interactions and care standards.
- Providing high level of physical support by lifting, adjusting, and moving clients.
- Assessing risk factors of patients
- Taking clients safely to social activities
Pharmacy Assistant
Chemist Warehouse
Blacktown, NSW
10.2015 - 06.2017
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Barista Shift Supervisor
Mirage Restaurant
Sarajevo Bosnia And Herzegovina
03.2009 - 04.2012
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Volunteer Worker on University Grounds
University Of East Sarajevo
Sarajevo, Bosnia And Herzegovina
01.2007 - 01.2012
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and bins to keep inventory available.
- Organized inventory systematically for easy access.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Identified defective products or machinery and reported to supervisor.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Certificate III Individualised Support Disability - Disability Support
TAFE NSW
Gosford, NSW08.2023
Open Foundation Course - Bioscience of Nursing
University of Newcastle
Gosford, NSW11.2022
Certificate III in Community Pharmacy - Pharmaceutical Sciences
SIR30112
Chemist Warehouse04.2015
Bachelor of Science - Agriculture
University of East Sarajevo
East Sarajevo, Bosnia And Herzegovina06.2014
Skills
- Safe Chemical Handling
- Supporting Pharmacy Operations
- Drug Storage Procedure
- Assisting Pharmacist
- Hard working individual with attention to detail
- Working under pressure
- Enthusiastic and prepared for challenges
- Keen team player but able to work independently too
- Fluent in Serbian, Bosnian and Croatian language with excellent cross-cultural communication skills
- Own vehicle with current driver's licence
- First Aid course completed
Timeline
Volunteer Disability Support Worker
Aruma
06.2023 - 08.2023
Pharmacy Technician
Chemist Warehouse Erina Fair
07.2017 - Current
Pharmacy Assistant
Chemist Warehouse
10.2015 - 06.2017
Barista Shift Supervisor
Mirage Restaurant
03.2009 - 04.2012
Volunteer Worker on University Grounds
University Of East Sarajevo
01.2007 - 01.2012
Certificate III Individualised Support Disability - Disability Support
TAFE NSW
Open Foundation Course - Bioscience of Nursing
University of Newcastle
Certificate III in Community Pharmacy - Pharmaceutical Sciences
SIR30112
Bachelor of Science - Agriculture
University of East Sarajevo