Biljana Miljanic
Summary
I am qualified disability support worker with experience in a variety of industries. I have international experience and can work well in a culturally diverse groups. I have excellent communication and organisational skills and I am willing to use my skills and knowledge to help client's and team progress.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Chemist Warehouse Erina Fair
07.2017 - Current
- Cash handling
- Answering phone calls and taking enquires
- Inventory control
- Dealing with customer's complaints and requests
- Respond effectively to difficult or challenging behaviour
- Apply safe work practices
- Perform stock control procedures and minimise loss
- Calculating dosage, filling prescriptions and preparing prescriptions with absolute accuracy
- Inventory of medications to keep accurate records
- Counting and labelling prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Volunteer Disability Support Worker
Aruma
06.2023 - 08.2023
- Providing assistance in daily program
- Maintaining safety with tidy, clean, and hazard-free environments.
- Adhering to company requirements for patient interactions and care standards.
- Providing high level of physical support by lifting, adjusting, and moving clients.
- Assessing risk factors of patients
- Taking clients safely to social activities
Pharmacy Assistant
Chemist Warehouse
10.2015 - 06.2017
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Barista Shift Supervisor
Mirage Restaurant
03.2009 - 04.2012
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Volunteer Worker on University Grounds
University Of East Sarajevo
01.2007 - 01.2012
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and bins to keep inventory available.
- Organized inventory systematically for easy access.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Identified defective products or machinery and reported to supervisor.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Certificate III Individualised Support Disability - Disability Support
TAFE NSW
Gosford, NSW08.2023
Open Foundation Course - Bioscience of Nursing
University of Newcastle
Gosford, NSW11.2022
Certificate III in Community Pharmacy - Pharmaceutical Sciences
SIR30112
Chemist Warehouse04.2015
Bachelor of Science - Agriculture
University of East Sarajevo
East Sarajevo, Bosnia And Herzegovina06.2014
Skills
- Safe Chemical Handling
- Supporting Pharmacy Operations
- Drug Storage Procedure
- Assisting Pharmacist
- Hard working individual with attention to detail
- Working under pressure
- Enthusiastic and prepared for challenges
- Keen team player but able to work independently too
- Fluent in Serbian, Bosnian and Croatian language with excellent cross-cultural communication skills
- Own vehicle with current driver's licence
- First Aid course completed
Timeline
Volunteer Disability Support Worker
Aruma
06.2023 - 08.2023
Pharmacy Technician
Chemist Warehouse Erina Fair
07.2017 - Current
Pharmacy Assistant
Chemist Warehouse
10.2015 - 06.2017
Barista Shift Supervisor
Mirage Restaurant
03.2009 - 04.2012
Volunteer Worker on University Grounds
University Of East Sarajevo
01.2007 - 01.2012
Certificate III Individualised Support Disability - Disability Support
TAFE NSW
Open Foundation Course - Bioscience of Nursing
University of Newcastle
Certificate III in Community Pharmacy - Pharmaceutical Sciences
SIR30112
Bachelor of Science - Agriculture
University of East Sarajevo
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