Summary
Overview
Work History
Skills
Languages
Timeline
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Biljana Petkovska

Glen Huntly,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Client Services Manager

Happsa Group
07.2023 - Current
  • Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.

Skills

  • Professionalism
  • Training and Development
  • Problem-Solving
  • Documentation And Reporting
  • Adaptability and Flexibility
  • Self Motivation
  • Positive Attitude
  • Team building

Languages

Macedonian
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
English
Professional Working

Timeline

Client Services Manager

Happsa Group
07.2023 - Current

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Biljana Petkovska