Biljana Billie Salkanovic
Baldivis,WA
Summary
Accomplished Phlebotomist Technician with a proven track record at Clinipath Pathology, enhancing patient cooperation through compassionate communication and expert venipuncture techniques. Demonstrates exceptional HIPAA compliance and continuous professional development. Skilled in both pediatric phlebotomy and managing difficult bleeds, with a strong foundation in patient care and communication abilities.
Overview
16
16
years of professional experience
Work History
Phlebotomist Technician
Clinipath Pathology
07.2010 - 09.2024
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Expert in pediatric and difficult bleeds
- Excellence of care and understanding
Taxi Driver
Swan Taxis
07.2008 - 06.2010
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Duty of Care
Education
Certificate Of Competency - Medication Management
Training Center NGO
NGO09.2024
Certificate IV - Pathology Assistance
Laboratory Technicians
Perth, WA06.2010
Skills
- Venipuncture
- Order of draw
- Data Entry
- Proper tourniquet use
- HIPAA
- Venipuncture Technique
- Capillary puncture
- Needle disposal
- Patient confidentiality
- Specimen labeling
- Geriatric phlebotomy
- Recording data
- Quality Control
- Sample and specimen collection
- Anatomy knowledge
- Medical Records Maintenance
- Pediatric phlebotomy
- Quality control guidelines
- Infection Control
- Sample Preparation
- Health Education
- Specimen labeling procedures
- Adaptable approach
- Patient Care
- Specimen handling
- Paperwork Processing
- Communication abilities
- Medical terminology knowledge
- Specimen Preparation
- Patient support
- Venipuncture Expertise
- HIPAA Compliance
- Patient preparation
- Medical office administration
- Staff Management
- Medical Records Management
- Customer Service
- Butterfly Venipuncture
- Decision-Making
- Specimen Collection
- Relationship Building
- Team Leader
- Attention to Detail
- Phlebotomy Technician (PT)
- Finger Stick Method
- Glucose Screening
- Patient Monitoring
- Blood Culturing
- Data Confidentiality
- Biohazard Policy Compliance
- Certified in CPR/AED
- Machine Calibration
- Appointment Scheduling
- Mentoring and Coaching
- Instrument Sterilization
- Medical History Taking
- Certified Phlebotomy Instructor
- Phlebotomy Technician (NCPT)
- Arterial Blood Draws
- Scheduling Software
- Time Management
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Languages
Croatian
Elementary
English
Professional Working
Timeline
Phlebotomist Technician
Clinipath Pathology
07.2010 - 09.2024
Taxi Driver
Swan Taxis
07.2008 - 06.2010
Certificate Of Competency - Medication Management
Training Center NGO
Certificate IV - Pathology Assistance
Laboratory Technicians
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