Bill Purnell-Webb
Coral Cove,QLD
Summary
With a proven track record at Bunnings Warehouse, I excel in operations management and team leadership, driving operational efficiency and enhancing customer satisfaction. My strategic approach has consistently delivered projects within budget, achieving significant improvements in employee performance and customer relationships.
Overview
34
34
years of professional experience
Work History
Operations Manager
Bunnings Warehouse
02.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Commercial and Trade Manager
Bunnings Warehouse
10.2010 - 02.2017
- Sought out new business to profitably enhance company assets.
- Handled accounts, logistics and other customer-related issues for $7m in yearly trade.
- Drove volume growth within building segment and maintained trade profitability.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Audited regulatory, procedural and customs activities every month.
- Leveraged customer requirements data to collaborate and add value to both parties through strategic trade.
- Analyzed market trends and conducted competitor analysis to inform strategic decisions.
- Negotiated favorable terms with suppliers, ensuring competitive advantage in the market.
- Collaborated with cross-functional teams to drive successful product launches and promotions.
- Developed strong relationships with clients, leading to long-term partnerships and increased business opportunities.
- Streamlined communication between sales, marketing, and operations departments for seamless execution of trade plans.
- Optimized supply chain processes to reduce costs and improve efficiency.
- Provided leadership to the trade team, fostering a culture of continuous improvement and professional development.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Complex Manager
Bunnings Warehouse
06.2002 - 10.2008
- Led complex projects from conception to completion, ensuring timely delivery while staying within budget constraints.
- Managed a diverse group of employees, fostering an inclusive and productive work environment.
- Maintained high-quality standards by implementing rigorous quality control processes and regularly reviewing team performance.
- Oversaw day-to-day facility operations, ensuring smooth functioning, safety compliance, and proper resource allocation.
- Streamlined operations by identifying inefficiencies and developing actionable solutions for improvement.
- Evaluated internal processes regularly to ensure continued alignment with industry best practices and evolving business needs.
- Enhanced customer satisfaction with proactive problem-solving and prompt resolution of issues.
- Increased overall productivity through regular performance evaluations and targeted training programs.
Store Manager
BBC Hardware
02.1991 - 06.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Bundaberg Tafe
Bundaberg, QLD09-2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Project leadership
- Performance management
- Health and safety compliance
- Regulatory compliance
- Continuous improvements
- Delegation
- KPI tracking
- Cost reduction
- Business planning
- Unsurpassed work ethic
- Incidents management
- Cross-functional collaboration
- Risk management
- Budget development and management
- Forecasting and scheduling
- P&L management
- Performance evaluations
- Sales background
- Change management
- Financial management
- Budgeting and forecasting
Timeline
Operations Manager
Bunnings Warehouse
02.2017 - Current
Commercial and Trade Manager
Bunnings Warehouse
10.2010 - 02.2017
Complex Manager
Bunnings Warehouse
06.2002 - 10.2008
Store Manager
BBC Hardware
02.1991 - 06.2002
High School Diploma -
Bundaberg Tafe
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