Bill Tsantekidis
Melbourne,Australia
Summary
Motivated individual with well-rounded skill set including communication, task prioritization, and well-developed skills resulting from a career spanning many years in the Automotive industry. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position to take on new opportunities with a great organization.
Overview
38
38
years of professional experience
Work History
Service Administrator
Brighton Ford
Elsternwick, Vic
06.2024 - 09.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Fleet Maintenance Controller
Fleetpartners
Melbourne, Victoria
06.2008 - 10.2023
- Delivered outstanding customer service outcomes to all stakeholders.
- Provided key customer reporting as needed.
- Reconciliation of issued work authorities.
- Authorization and management of repairs and maintenance to ensure vehicles are returned to operation in the quickest and most cost-effective timeframe.
- Diagnostics of vehicles in collaboration with suppliers.
- Provided expertise as a Maintenance SME for commercial vehicles.
- Maintenance of data integrity with the ERP. Ensuring all maintenance coding is completed in accordance with company policy.
- Maintaining good relationships and communication with Account Managers.
- Managing a team of five in the passenger and light commercial maintenance team.
- Managing timeframes and KPIs for team, including m.
- Monitoring of annual leave and absences of the team.
- For the past 8 months, I have been managing two team members from the heavy commercial/plant department due to the departure of the Commercial team leader.
- Successfully organizing terminated vehicle repairs for disposals with dealer network for possible warranty repairs.
- New and existing vehicle organization of accessory fitments when required.
- Liaising with Novated teams regarding driver budgets and approvals.
- Coordinated new product training, i.e., Dunlop/Goodyear.
Workshop Manager
Chadstone Nissan
Oakleigh, VIC
02.2003 - 06.2008
- Developed and implemented safety protocols for the workshop.
- Ensured compliance with government regulations and standards.
- Organized and managed daily workflow of staff members in the workshop.
- Provided technical support to workshop personnel.
- Reviewed and approved job orders, estimates, and invoices.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
- Monitored inventory levels of parts and supplies needed for operations.
- Hired, trained, supervised, coached and evaluated employees as necessary.
- Resolved customer complaints regarding product quality or service rendered by the workshop staff.
- Inspected completed work to ensure conformance to specifications.
- Cooperated with other departments in order to achieve organizational objectives.
- Analyzed data from production logs to identify areas of improvement in efficiency or output quality.
- Developed strategies for improving overall performance of shop personnel.
- Identified new opportunities for cost savings while maintaining high-quality standards.
- Lead a team of 15 mechanics to deliver a high standard of customer service while promoting a sense of ownership and a cooperative team culture.
Senior Automotive Technician
City Ford
Carlton, VIC
12.1999 - 02.2003
Mechanic Foreman
Motorfast
South Yarra, VIC
04.1992 - 12.1999
Mechanic
Eagle Auto Service
Moorabbin, VIC
03.1991 - 11.1992
Apprentice Mechanic
Caltex Seaford
Seaford, VIC
05.1986 - 10.1990
Education
Certificate III in Light Vehicle Mechanical Technology -
Kangan Institute
Richmond, VIC02-1986
Skills
- People, Leadership
- Cost Estimation
- Customer Retention
- Customer Service
- Service Estimates
- Vehicle assessment
- Computer Skills
- Workflow Management
- Staff education and training
- Attention to Detail
- Technical knowledge
- Customer Relationship Management
- Strong Work Ethic
- Excellent Communication
- Complaint resolution
- Team Collaboration
- Multitasking and Organization
- Process Improvements
- Handling Customer Complaints
Languages (Second Language)
Greek
Professional
Volunteering
Vice President
MACE Yarra Rangers Chapter
Jan 2015 - Jan 2018 (3 years)
Vice President
A.B.Y.S.S Australian Biker Youth Support services
Mar 2018 - Present
Children
A Biker Community Creating A World Where No Youth Lives in Crisis.
References
References available upon request.
Timeline
Service Administrator
Brighton Ford
06.2024 - 09.2024
Fleet Maintenance Controller
Fleetpartners
06.2008 - 10.2023
Workshop Manager
Chadstone Nissan
02.2003 - 06.2008
Senior Automotive Technician
City Ford
12.1999 - 02.2003
Mechanic Foreman
Motorfast
04.1992 - 12.1999
Mechanic
Eagle Auto Service
03.1991 - 11.1992
Apprentice Mechanic
Caltex Seaford
05.1986 - 10.1990
Certificate III in Light Vehicle Mechanical Technology -
Kangan Institute
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