Billie Campbell
Pooraka,SA
Summary
Professional manager with extensive experience in scheduling and operations management. Known for strong focus on team collaboration and achieving results, adapting effectively to dynamic environments.
Skilled in efficient resource management and strategic planning, consistently ensuring optimal team performance and project success.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Scheduling Manager
Community Support Inc
04.2023 - 10.2024
- Managed a Scheduling team of 6 plus oversee over 300 Support Workers
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Use of Skedulo and Lumary to maintain and update patient database and staff records.
- Conducted meetings to update management and staff members on progress.
- Managed budgetary constraints effectively while maintaining optimal staffing levels, contributing to positive financial results.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed Client appointments via email and phone.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
Scheduling Officer
Community Support Incorperated
07.2021 - 04.2023
- Ensure shifts are rostered accurately in the database in line with funding contracts within legislative, award and enterprise agreement requirements and with a personcentred approach where workers are matched to shifts based on customers need and preference
- Providing on-call support as rostered
- Support the Client Services Coordinator for your region by being a 2nd point of contact for clients.
- Assist with scheduling meeting appointments and other administration support
- Assist with following clients to ensure their service agreements are up to date
- Offered real-time scheduling guidance to staff and partners.
- Led, coached, mentored and managed individuals and team to obtain top performance from team members.
- Managed reporting metrics addressing performance of personnel against scheduling goals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Acting Team Leader
Unity Housing Company
08.2018 - 08.2019
Administration Officer
Unity Housing Company
01.2014 - 06.2019
- Boarding House Program house sites in the Adelaide CBD
- Key Responsibilities
- Receive and respond to customer needs including complaints and feedback
- Process rent and bond payments and reconcile tenant accounts
- Issue rent arrears terminations or supportive payment plans
- Apply to SACAT and attend hearings
- Compile organisational and government reports
- Process invoices and reconcile bank accounts
- Liaise with customers, staff and SAHA for maintenance
- Receive, enter and categorise CHCR applications
- Identify opportunities for early intervention and liaise with support providers
- Stock management
- Work Health and Safety representative
- Prepare and coordinate On-Call Roster
- Achievements
- Acting Team Leader for the Boarding House Program, Advocated successfully for operational reform from a
- Health and Safety Representative perspective
- Achieved record low rental arrears figures
- Successfully addressed chronic arrears issues and negotiated to achieve good outcomes for customers
Tenant Services Officer
Unity Housing Company
02.2013 - 01.2014
- Based atThe Terrace boarding house,this role works across a 24/7 roster and attends to all front of house tenant queries
- Key Responsibilities
- Tenancy sign ups and vacates
- General and roomcleaning
- Liaise with external support providers
- Report maintenance to the Administration Officer
- Respond to low level complaints and disputes
- Achievements
- WinningthepromotiontoAdministrationOfficerwithina 12 month period
Program Manager
KinCare
10.2011 - 02.2013
- Kincare provides in-home care and supported disability aged
- Oversaw the day to day operations of three group homes and one day options program
- Compile four staff rosters, reconcile timesheets
- Approve all invoices and manage accounts
- Complete in-home assessments for people with disability
- Design individualised program plans to meet the needs of customers
- Manage and lead a team of 30 staff
Youth Support Worker
KinCare
10.2010 - 10.2011
- Established good rapport and fostered positive outcomes with children who were under the guardian ship of the Minister
- Provided goals and outcomes to Youth and assist them to integrate back into their community.
- Received the promotion to Program Manager within a 12 month period
Education
Provide First Aid, Allen’s Training -
2019
Dealing with Aggressive Behaviour, Tactical Training -
2018
Year 1 Health & Safety Representative -
2017
CUBE Training, KWY -
2017
Mental Health First Aid,NAHA -
2015
Certificate IV in Youth Work -
Tabor
College
2011
Skills
- Team Supervision
- Time management abilities
- Employee Scheduling
- Performance Reviews
- Problem-Solving
- Attention to Detail
- Time management skills
- Effective Multitasking
- Critical Thinking
- Schedule Management
- Payroll Processing
Additional Information
Ziggy Fahad - Team Leader Contact Centre
Community Support Incorporated
0400 295 995
Danielle Wakefield - Former Manager
Unity Housing Company
KinCare
0404 737 755
Timeline
Scheduling Manager
Community Support Inc
04.2023 - 10.2024
Scheduling Officer
Community Support Incorperated
07.2021 - 04.2023
Acting Team Leader
Unity Housing Company
08.2018 - 08.2019
Administration Officer
Unity Housing Company
01.2014 - 06.2019
Tenant Services Officer
Unity Housing Company
02.2013 - 01.2014
Program Manager
KinCare
10.2011 - 02.2013
Youth Support Worker
KinCare
10.2010 - 10.2011
Dealing with Aggressive Behaviour, Tactical Training -
Year 1 Health & Safety Representative -
CUBE Training, KWY -
Mental Health First Aid,NAHA -
Certificate IV in Youth Work -
Tabor
College
Provide First Aid, Allen’s Training -
Similar Profiles
PEGGY TRUITTPEGGY TRUITT
Residential Counselor at Carelink Community support serviceResidential Counselor at Carelink Community support service
Sandra GyasiSandra Gyasi
Customer Service Assistant at Families & Community Support ServiceCustomer Service Assistant at Families & Community Support Service
Jane DelovinoJane Delovino
Support Home Service at Resourceful Futures Community Support Ltd.Support Home Service at Resourceful Futures Community Support Ltd.
Aayushi PatelAayushi Patel
Loss Prevention Officer at BAAZ SECURITY SERVICESLoss Prevention Officer at BAAZ SECURITY SERVICES
Braydon NguyenBraydon Nguyen
Back End Operations at JB Hi-FiBack End Operations at JB Hi-Fi