Billie Cook
Tamarama,Australia
Summary
Dedicated and versatile professional with a strong background in customer service, veterinary care, and event management. Proven ability to effectively lead teams, handle high-pressure situations, and deliver exceptional service. Passionate about animal welfare and experienced in assisting with clinical and surgical veterinary procedures. Seeking a dynamic and challenging role to apply diverse skill set and extensive experience.
Overview
9
9
years of professional experience
Work History
Veterinary Nurse
MATRAVILLE VETERINARY CLINIC
01.2023 - Current
- Assist veterinary surgeons during general surgeries, including orthopaedic procedures and trauma surgeries.
- Prepare operating rooms and ensure all surgical instruments are sterilized and ready for use.
- Monitor anaesthesia and vital signs throughout surgeries.
- Provide high-quality post-operative care, including wound management and administering medications.
- Deliver excellent client communication, offering guidance and updates on patient progress.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
Veterinary Nurse
DOUBLE BAY VETERINARY CLINIC
01.2021 - 01.2023
- Assisted during patient’s exams, including using proper holding and restraint techniques, cleaning, feeding, and walking patients as needed.
- Collected, prepared, & ran or submitted samples for requested tests.
- Prepared invoices, discharge instructions, and a large amount of client communication which includes updating and informing owners.
- Ensured a smooth and timely flow of the hospital from the check-in to the discharge.
- Managed reception duties, proficient at answering phones, assessing emergency vs non-emergency situations, admitting and discharging patients.
- Monitored the recovery of payments, cleaned and maintained anaesthesia equipment, surgery preparation of patients, and assistance during surgery.
Floor and bar supervisor
LOXLEY ON BELLBIRD HILL WEDDING VENUE
07.2016 - 12.2020
- Managed a team of 10 team members to achieve successful, flawless events.
- Provided a strong leadership role for my team to ensure event preparations were completed on schedule.
- Acted as a facilitator to ensure clear, direct communication and cooperation between floor, bar and kitchen departments.
- Delivered high quality services and an inviting environment for our guests to ensure return business and contact referrals.
- Continuously aware of, and responsive to all customer concerns, complaints and requests.
- Monitored alcohol consumption in line with legal service requirements.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
Legal receptionist
GONZALEZ & CO LAW FIRM
06.2016 - 01.2018
- Greeted and welcomed clients entering office, determined nature of visit and directed them accordingly.
- Scheduled appointments and maintained appointment calendar.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Managed a high volume of continuous incoming and external telephone calls and conferences.
- Prepared legal documents such as affidavits and legal aid applications.
- Acted as liaison between clients and staff to address and/or resolve inquiries and concerns.
Education
Certificate IV -
Veterinary Nursing
Certificate III -
Animal Studies
HSC -
Bede Polding College
Hawkesbury10-2015
References
- Josephine Gafa, Manager at Loxley on Bellbird Hill, +61 424 245 824
- Rebecca Newberry, Veterinarian at Double Bay Vet, +61 436 127 454
- Karen Harkin, Practice manager at Matravillie Vet +61 415 952 836
Timeline
Veterinary Nurse
MATRAVILLE VETERINARY CLINIC
01.2023 - Current
Veterinary Nurse
DOUBLE BAY VETERINARY CLINIC
01.2021 - 01.2023
Floor and bar supervisor
LOXLEY ON BELLBIRD HILL WEDDING VENUE
07.2016 - 12.2020
Legal receptionist
GONZALEZ & CO LAW FIRM
06.2016 - 01.2018
Certificate III -
Animal Studies
Certificate IV -
Veterinary Nursing
HSC -
Bede Polding College
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