Billie-Dee Sinclair
Millmerran
Summary
Pharmacy professional with solid track record in assisting with prescription preparation and patient communication. Known for reliability and adaptability in fast-paced environments, consistently contributing to team success. Skilled in inventory management, customer service, and maintaining accurate records.
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrator
Sinclair Carpentry
01.2015 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Completed weekly payroll for 6 employees.
Pharmacy Assistant
Millmerran Pharmacy
01.2010 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Generated labels for prescriptions and maintained accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered questions regarding medication instructions and usage.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Packed all webster packs for both home care and nursing home patients.
Education
No Degree - Pharmacy
Millmerran State School
Millmerran, QLD12-2009
Skills
- Answering customer questions
- Data entry
- Product restocking
- Medication dispensing
- POS system operation
- Bookkeeping
- Resolving complaints
- Document filing
- Processing payments
- Computer savvy
- Filing documents
- Accepting payments
- Updating computer database
- Processing orders
- Resolving customer issues
- Operating register
- Customer service
- Organizational skills
- Multitasking Abilities
- Collaboration and teamwork
- Excellent communication
- Time management
Accomplishments
Over the many years of working at the Millmerran Pharmacy I have become the staff member to pack all home care and nursing home patients medication, doing this job also means I look after all of their prescriptions and stock having to keep on top of when the patient needs to see a Dr for more prescriptions, keep spreadsheets updated with the patients details and when they collect their medication.
I complete all the paperwork, payroll, super payments, invoicing and tax reports for Sinclair Carpentry.
Certification
Certificate III in Community Pharmacy
Completed in 2012
Timeline
Administrator
Sinclair Carpentry
01.2015 - Current
Pharmacy Assistant
Millmerran Pharmacy
01.2010 - Current
No Degree - Pharmacy
Millmerran State School
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