Billie-Jean Lee
Coffs Harbour,NSW
Summary
Caring Disability Support Worker skilled at working with individuals living with mental health and verbal skill issues. Versed in daily living support, hygiene, transport and community participation.
Offers excellent interpersonal and communication skills developed through field experience.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Self Employed
Coffs Harbour, NSW
07.2021 - 06.2022
- Designed individualized plans detailing daily activities and needs for patients.
- Collaborated with parents on home care and support for children with disabilities.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Drove clients safely to social activities and appointments.
Berry Picker
Kellie Potts
Sandy Beach, NSW
12.2020 - 06.2021
- Picked and arranged fruit following specified instructions.
- Selected fruit to be harvested by studying size, shape, and colour.
- Communicated with coworkers and management to report challenges.
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
Supervisor/Online Shopper
Woolworths/ Park Beach Plaza
Coffs Harbour, NSW
08.2016 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows
- Handled and resolve customer complaints and or discrepancies efficiently at checkouts and throughout store
- Accurately and efficiently counted tills and made money orders for refills each morning and night shifts
- Maintained compliance with company policies, objectives and communication goals.
- Picking and packing orders for customers in a fast paced and timed manner ensuring accuracy and best quality quality for products.
- Maintaining a high standard in store presentation and making necessary adjustments to ensure the opening and closing of the store ran smoothly
- things in place for opening and closing of store
- Worked with management team to implement proper division of responsibilities.
Frontline Administrative Assistant
ETC
Coffs Harbour, NSW
01.2011 - 01.2012
- Meet and greet clients, customers and board members.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answer phone calls and customer enquiries.
- Carried out day to day duties accurately and efficiently.
- Maintain front of store presentation and cleanliness upon opening and closing.
- Collect and distribute daily mail to and from post office.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in updating client resumes, job applications and files.
- Order stationary, paper and printer supplies for all staff and distribute accordingly.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Certificate II - Community Services
Nortec
Coffs Harbour, NSW2016
Certificate II - Business
ETC
Coffs Harbour, NSW2010
Diploma - Development Studies of Aboriginal Communities
Tranby Aboriginal College
Glebe, NSW2000
Skills
- Policy Advising
- Catering to clients individual needs and requirements
- Daily Logs and Incident reporting
- Individual Support Plans
- Confidence in working in team settings as well as individually
- Occupational Health and Safety
- Time Management
- Incident Reports
- Community Assistance Knowledge
References
Bek Cragg (Front of Store Manager- Woolworths, Park Beach Plaza)
ph: 0422383266 email: bekcragg@hotmail.com
Stacey Miller (Teacher- South Grafton High School)
ph: 0266908705 email: stacey.spokes@det.nsw.edu.au
Timeline
Disability Support Worker
Self Employed
07.2021 - 06.2022
Berry Picker
Kellie Potts
12.2020 - 06.2021
Supervisor/Online Shopper
Woolworths/ Park Beach Plaza
08.2016 - 12.2020
Frontline Administrative Assistant
ETC
01.2011 - 01.2012
Certificate II - Community Services
Nortec
Certificate II - Business
ETC
Diploma - Development Studies of Aboriginal Communities
Tranby Aboriginal College
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