Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Billie-Jean Lee

Coffs Harbour,NSW

Summary

Passionate about working with people from all different cultures, backgrounds and lifestyle choices.

Offering a quality leadership role while being compassionate towards those facing varied adversities.

Showing unparalleled support, core values by having genuine acceptance, kindness, respect and displaying top notch verbal, written communication, active listening and analytical problem solving skills.

Overview

16
16
years of professional experience

Work History

Disability Support Worker

Self Employed
01.2024 - 04.2024
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Managed caseload to satisfy multiple patients with diverse needs.

Learning Support Officer

Allegra School
01.2023 - 12.2023
  • Supported students with learning disabilities through targeted interventions and customised instructional approaches.
  • Boosted students confidence and self esteem by providing regular positive feedback and encouragement.
  • Promoted a positive learning environment by creating strong relationships with students, fostering mutual respect and understanding.
  • Participated in professional development opportunities to stay current on best practices for serving diverse student populations.
  • Maintained detailed records of each student's progress towards IEP goals, ensuring accurate measurements of growth over time.

Disability Support Worker

Self Employed
06.2021 - 06.2022
  • Kept detailed daily logs with care actions, patient behaviour and incidents.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Improved client independence by developing personalised support plans tailored to individual needs and goals.
  • Drove clients safely to social activities and appointments.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.

Supervisor/Online Shopper

Woolworths/ Park Beach Plaza
08.2016 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows
  • Handled and resolve customer complaints and or discrepancies efficiently at checkouts and throughout store
  • Accurately and efficiently counted tills and made money orders for refills each morning and night shifts
  • Maintained compliance with company policies, objectives and communication goals.
  • Picking and packing orders for customers in a fast paced and timed manner ensuring accuracy and best quality quality for products.
  • Maintaining a high standard in store presentation and making necessary adjustments to ensure the opening and closing of the store ran smoothly
  • things in place for opening and closing of store
  • Worked with management team to implement proper division of responsibilities.

Teachers Aide

Tyalla Primary School
02.2008 - 12.2011
  • Piloted and facilitated Quiksmart- Maths program, using techniques to encourage muscle memory and problem solving skills.
  • Piloted and facilitated Touchdown- Reading program catered to Aboriginal students, using designated books that enhanced reading, writing and literacy skills.
  • Attendance Officer- For Kindergarten children. Encouraging children to come to school each day by creating a nurturing environment by means of preparing meals for them, helping with homework, using reward systems and communicating with parents/carers to promote smooth transitioning between home and school life.
  • Assisting students in class, on school excursions and helping organise NAIDOC week events at school ensuring local elders and community were given recognition and were in attendance.

Education

Diploma in Community Development

Tranby Aboriginal College
Glebe, NSW

Certificate II - Business

ETC
Coffs Harbour, NSW

Certificate II - Community Services

Nortec
Coffs Harbour, NSW

Skills

  • Catering to clients/students individual needs and requirements
  • Positive Reinforcement
  • Daily Logs and Incident reporting
  • Individual Support Plans
  • Social Skills Development
  • Problem-Solving
  • Disability Awareness
  • Occupational Health and Safety
  • Time Management

References

Erin Caceda ( Principal- Allegra School)

ph: 0478775779

email: erin.caceda@allegraschool.nsw.au


Glenda Perkins (AEO-Tyalla Primary School)

ph: 0439291559

email: glendaperkins07@gmail.com


Stacey Spokes (Teacher-South Grafton High School)

ph: 0410717938

email: stacey.spokes@det.nsw.edu.au

Timeline

Disability Support Worker

Self Employed
01.2024 - 04.2024

Learning Support Officer

Allegra School
01.2023 - 12.2023

Disability Support Worker

Self Employed
06.2021 - 06.2022

Supervisor/Online Shopper

Woolworths/ Park Beach Plaza
08.2016 - 12.2020

Teachers Aide

Tyalla Primary School
02.2008 - 12.2011

Diploma in Community Development

Tranby Aboriginal College

Certificate II - Business

ETC

Certificate II - Community Services

Nortec

Similar Profiles

CREATE PROFILE
Billie-Jean Lee