Certificate year 12
Billie-jean Ross
AIN- health assistance
Glendenning,Australia
Summary
Professional with experience delivering safe and effective client care. Highly skilled at caring for individuals by carrying out hygiene and feeding tasks. Monitored physical and emotional health to report and address concerns quickly for optimal care delivery.
Compassionate Care Assistant with experience in both residential and hospital settings. Possess strong skills in assisting patients with daily living activities, monitoring vital signs, and providing emotional support. Known for ability to build trustful relationships with patients and improve their overall wellbeing. Proven record of improving patient comfort and satisfaction through personalized care plans.
Overview
1
1
2
2
Certificate III Individual support (age care)
3
3
Certificate III Allied health assistance (acute care)
4
4
Certificate IV Allied health assistance (acute care)
12
12
years of professional experience
Work History
Allied Health Assistant-(acute care) placement
Breaside Hospital
08.2025 - 08.2025
- Implemented time management strategies that increased efficiency within the allied health department.
- Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
Care assistant
RSL Lifecare John Goodlet Manor
Thirlmere, Australia
10.2023 - 08.2024
- Prepping food for Resident
- Assisting Resident with food
- Assisting Resident with activities
- Assist Resident showering, bathing grooming ect: brushing hair, brushing teeth or drencher's
- Assisting Resident getting unclothed and clothed
- Using equipment ect: hoist, seat lifter, transferring client into bed and out of bed, on to the toilet seat and off.
- Documenting and updating care plan, for each Resident for that day.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
- Mitigated patient-care risks with regular equipment safety checks.
- Maintained entire family's schedule and organized events.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted with daily living activities, running errands, and household chores.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
- Assisted patients with self-administered medications.
Forklift operator
DHL
Eastern creek, Australia
01.2024 - 02.2024
- Forklift operator
- Pick and pack
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Supported continuous operation by performing minor maintenance on forklifts, preventing downtime.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Forklift operator
TKmax
Eastern creek, Australia
02.2022 - 04.2022
- Forklift operator
- Packing
Labourer
Woolworths
Minchinbury, Australia
12.2017 - 03.2018
- Pick-packer
- Voice picking
- Packing
- Wrapping pallets
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Assembled scaffolding around construction sites for use by laborers during high-rise building projects.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Unloaded freight from containers and organized them for storage in designated areas.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
Labourer
Asahi
Pemulwuy, Australia
10.2016 - 12.2017
- Pick-packer
- Operating a EPJ
- RF scanner
- Voice picking system
- Wrapping pallets
- Stock take
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Assembled scaffolding around construction sites for use by laborers during high-rise building projects.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Unloaded freight from containers and organized them for storage in designated areas.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
Labourer
IGA Metcash
Eastern creek, Australia
10.2015 - 10.2016
- Pick-packer
- Voice picking
- Packing
- Wrapping pallets
- Stock take
- QA
- Dispatch
- A trainer
- Operating EPJ
Labourer
Visy Plastic
Werrington downs, Australia
08.2015 - 10.2015
- Process work
- Labelling
- Strapping pallets
- Electric pallet jack
- Pick packer
Cleaner
Advance Cleaning finance
06.2015 - 08.2015
- Productive cleaning
- Understanding the usage of cleaning chemicals
- Cleaning damage houses
- Using the different tools to clean like high water blaster, scissor lift
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Transported trash bags to designated disposal areas.
- Replaced air filters on heating and ventilation systems.
- Swept sidewalks and driveways of debris.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Customer service
Madison Hotel
Central
01.2015 - 06.2015
- Created detailed reports of customer service interactions.
- Provided excellent customer service throughout each shift.
- Cleaning and sanitized gaming
- Maintained high standards of customer service.
- Developed and implemented customer service standards to ensure quality customer service.
- Identified and resolved customer service issues.
- Maintained high levels of customer service satisfaction.
- Provided customer service regarding billing inquiries.
- Developed customer service protocols for welcoming guests.
Labourer
Complete office supplies
Eastern creek, Australia
01.2014 - 01.2015
- Using Excel, word doc, email’s, intel system; Looking for order’s and booking in run sheets
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Assembled scaffolding around construction sites for use by laborers during high-rise building projects.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Unloaded freight from containers and organized them for storage in designated areas.
Education
Certificate IV HSA - Assistance in Nursing
Tafe Nsw
Mc Queries Fields 07.2025 - Current
Certificate III HSA - Assistance in Nursing
Tafe Nsw
Wetherill Park Tafe 01.2025 - 08.2025
Individual support -
TAFE NSW
08.2024
Palliative care curriculum for undergrads -
PCC4U
10.2024
Higher certificate year 12 - High School
Doonside High
Doonside 01.2010 - 12.2012
TAFE certification II - information, Digital media and technology
TAFE
07.2012
TAFE Information and communication technology -
TAFE
07.2012
Skills
- Flexible schedule and availability
- Medication management
- Verbal and written communication
- Empathetic listening
- Respectful and compassionate
- Personal hygiene assistance
- Complex Problem-solving
- Elderly care
- Stress management
- Patient care
- Documentation practices
- Equipment operation
- Care plan development
- Team collaboration
- Time management
- Customer service
- Health and safety
- End-of-life care
- Personal care assistance
- Compassionate care
- Toileting support
- Feeding assistance
- Mobility assistance
- Meal preparation
- Adaptable approach
- Dementia care
- Basic housekeeping
- Client confidentiality
- Patient assessments
- Patient companionship
- Daily living assistance
- Client transportation
- Patient management
Certification
- Allied health assistance IV (acute care) 05/12/25 current doing
- Allied health assistance III (acute care) 22/08/25
- Assist Client’s with Medication, 10/01/24
- Individual support III (Ageing), 08/01/24
- First aid certificate, CPR, 07/01/24
- Forklift licence, 11/01/18
- Certificate III in food processing, 03/01/18
- RSA, RCG, 05/01/13
Education
true
Timeline
Allied Health Assistant-(acute care) placement
Breaside Hospital
08.2025 - 08.2025
Certificate IV HSA - Assistance in Nursing
Tafe Nsw
07.2025 - Current
Certificate III HSA - Assistance in Nursing
Tafe Nsw
01.2025 - 08.2025
Forklift operator
DHL
01.2024 - 02.2024
Care assistant
RSL Lifecare John Goodlet Manor
10.2023 - 08.2024
Forklift operator
TKmax
02.2022 - 04.2022
Labourer
Woolworths
12.2017 - 03.2018
Labourer
Asahi
10.2016 - 12.2017
Labourer
IGA Metcash
10.2015 - 10.2016
Labourer
Visy Plastic
08.2015 - 10.2015
Cleaner
Advance Cleaning finance
06.2015 - 08.2015
Customer service
Madison Hotel
01.2015 - 06.2015
Labourer
Complete office supplies
01.2014 - 01.2015
Higher certificate year 12 - High School
Doonside High
01.2010 - 12.2012
Individual support -
TAFE NSW
Palliative care curriculum for undergrads -
PCC4U
TAFE certification II - information, Digital media and technology
TAFE
TAFE Information and communication technology -
TAFE
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