BILLIE-JO NIESLER
Yarrabilba,QLD
Summary
Compassionate, reliable and hardworking Disability Support Worker with experience across disability support, aged care, hospital services and business operations. Experienced in person-centred care, personal care, daily living assistance, community participation, medication support and professional documentation. Strong organisation, communication and time-management skills, with experience working independently and as part of multidisciplinary teams. Committed to dignity, respect, safety, independence and quality support.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Disability Support Worker
MultiLink Community Services
02.2022 - Current
- Provide person-centred support to people living with disability.
- Assist participants with personal care, daily living activities, meals, household tasks and community access.
- Provide medication support in accordance with care plans and organisational procedures.
- Support participants to attend appointments, shopping and social, recreational and community activities.
- Encourage independence, choice and control while supporting individual NDIS goals.
- Monitor and report changes in health, wellbeing or behaviour and complete professional shift notes, progress notes and incident reports.
- Communicate effectively with participants, families, carers, support coordinators and other professionals.
- Maintain privacy, dignity, rights and confidentiality while following NDIS, infection control, WHS and manual handling requirements.
- Work independently while managing schedules, priorities and changing circumstances.
Co-Owner / Business & Operations Manager
MTN Mowing
01.2016 - 01.2021
- Managed the day-to-day operations of a husband-and-wife lawn and property maintenance business.
- Managed customer enquiries, bookings, recurring services, scheduling and daily job allocations.
- Prepared and issued invoices, quotes and estimates and managed customer accounts and records.
- Maintained strong client relationships and handled enquiries, complaints, cancellations and rescheduling.
- Managed advertising and marketing, including organising TV advertising campaigns and business promotion.
- Liaised with suppliers, organised equipment and materials, and managed general business administration and expenses.
- Assisted with lawn mowing, gardening and property maintenance and worked alongside husband to complete jobs to a high standard.
- Assisted with business planning, growth and day-to-day decision-making.
Patient Services Assistant
UnitingCare St Andrew’s War Memorial Hospital
08.2014 - 06.2015
- Provided non-clinical support to patients and clinical staff under the direction of nursing staff.
- Assisted with patient transport to appointments, procedures and hospital departments.
- Assisted with meal delivery, bed making, room preparation and movement of hospital equipment and supplies.
- Maintained clean, safe and organised patient environments.
- Followed infection control, manual handling and workplace health and safety procedures.
- Communicated respectfully and professionally with patients, families and hospital staff.
Assistant in Nursing (AIN) / Personal Care Assistant (PCA)
Regis - Wynnum
05.2014 - 08.2014
- Provided personal care and daily living assistance to residents, including showering, dressing, grooming and toileting.
- Assisted residents with mobility, transfers, positioning, meals and hydration.
- Followed individual care plans and directions from nursing staff and reported changes in residents’ health or wellbeing.
- Supported activities, social engagement and companionship while maintaining dignity, privacy, independence and choice.
- Worked closely with Registered Nurses, Enrolled Nurses and other care staff.
- Completed relevant care documentation and handover information and followed infection control, manual handling and workplace safety procedures.
Education
CHC30212 Certificate III in Aged Care -
Navitas Health Skills Australia
Brisbane, QLDCHC30312 Certificate III in Home & Community Care -
Navitas Health Skills Australia
Brisbane, QLDSkills
- Person-centred disability support
- Medication support
- Meal preparation and household assistance
- Patient and resident support
- Progress and shift notes
- Communication and relationship building
- Scheduling and bookings
- Time management and organisation
- Infection control and workplace safety
- Personal care and daily living assistance
- Community access and participation
- Aged care and residential care
- Mobility and manual handling
- Incident reporting
- Customer service
- Administration and invoicing
- Independent and team-based work
Certification
CHC30312 Certificate III in Home and Community Care, CHC30212 Certificate III in Aged Care, HLTHPS006 – Assist clients with medication, Medication Assistance Certificate — current, First Aid — current, CPR — current, Blue Card — current, NDIS Worker Screening Check — current, Police Check — current
Timeline
Disability Support Worker
MultiLink Community Services
02.2022 - Current
Co-Owner / Business & Operations Manager
MTN Mowing
01.2016 - 01.2021
Patient Services Assistant
UnitingCare St Andrew’s War Memorial Hospital
08.2014 - 06.2015
Assistant in Nursing (AIN) / Personal Care Assistant (PCA)
Regis - Wynnum
05.2014 - 08.2014
CHC30212 Certificate III in Aged Care -
Navitas Health Skills Australia
CHC30312 Certificate III in Home & Community Care -
Navitas Health Skills Australia