High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
30
30
years of professional experience
Work History
Services and Programs Officer
NSW Communities and Justice
10.2018 - Current
Undertake offender assessments for case planning and delivery of programs and services for offenders to reduce the risk of re-offending and support integration into the community
Part of a case management team providing reports to courts and the State Parole Authority.
Caseworker
Family and Community Services
11.2015 - 10.2018
Deliver accountable and collaborative casework that respects the culture and context of each child, young person, family and community
Undertake assessment/investigation and ongoing family work to identify and address safety and risk concerns.
Regional Client Manager
Department Of Commerce
11.2000 - 09.2005
Client Manager
Telstra
08.1994 - 10.2000
Promoted to Training Manager.
Operations Manager
St Vincent De Paul
Bathurst
Manage over 700 Volunteers and employees, coach and mentor clients/offenders, interview and life coach families, work with local aboriginal services, and prepare reports on financial activity and service delivery.
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Education
Diploma in Casework Management -
TAFE
01.2016
Certificate IV Community Services -
TAFE
01.2015
Business -
Charles Sturt University
Skills
Empathy and Contextual Understanding
Advocating for children’s safety and wellbeing
Working with families in crisis
Active listening
Complex Problem Solving
Emergency Response Coordination
Evidence storage
Reporting and documentation
Evidence collection
Community Relations
Strategic Planning
Rule Enforcement
Emergency Response
Information Verification
Report Writing
Report Preparation
References
Catherine Grimmett, Case Work Manager, NSW Communities and Justice, catherinegrimmett@dcj.nsw.gov.au
Troy Sweeting, Manager Client Services, Family and Community Services, 0263616990, troysweeting@dcj.nsw.gov.au
Gwen Samson, Vice President, St Vincent De Paul Society, 0438 824 539, gwensamson@gmail.com
Furtherpreviousemployment
Regional Client Manager, Department Of Commerce, 11/01/00, 09/01/05
Manager – Whole of Government Initiatives Team at Youth Justice NSW, Dept. of Communities and JusticeManager – Whole of Government Initiatives Team at Youth Justice NSW, Dept. of Communities and Justice