Summary
Overview
Work History
Education
Skills
References
Furtherpreviousemployment
Timeline
Generic

Billie Kirkland

Bathurst,NSW

Summary

High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.

Overview

30
30
years of professional experience

Work History

Services and Programs Officer

NSW Communities and Justice
10.2018 - Current
  • Undertake offender assessments for case planning and delivery of programs and services for offenders to reduce the risk of re-offending and support integration into the community
  • Part of a case management team providing reports to courts and the State Parole Authority.

Caseworker

Family and Community Services
11.2015 - 10.2018
  • Deliver accountable and collaborative casework that respects the culture and context of each child, young person, family and community
  • Undertake assessment/investigation and ongoing family work to identify and address safety and risk concerns.

Regional Client Manager

Department Of Commerce
11.2000 - 09.2005

Client Manager

Telstra
08.1994 - 10.2000
  • Promoted to Training Manager.

Operations Manager

St Vincent De Paul
Bathurst
  • Manage over 700 Volunteers and employees, coach and mentor clients/offenders, interview and life coach families, work with local aboriginal services, and prepare reports on financial activity and service delivery.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.

Education

Diploma in Casework Management -

TAFE
01.2016

Certificate IV Community Services -

TAFE
01.2015

Business -

Charles Sturt University

Skills

  • Empathy and Contextual Understanding
  • Advocating for children’s safety and wellbeing
  • Working with families in crisis
  • Active listening
  • Complex Problem Solving
  • Emergency Response Coordination
  • Evidence storage
  • Reporting and documentation
  • Evidence collection
  • Community Relations
  • Strategic Planning
  • Rule Enforcement
  • Emergency Response
  • Information Verification
  • Report Writing
  • Report Preparation

References

  • Catherine Grimmett, Case Work Manager, NSW Communities and Justice, catherinegrimmett@dcj.nsw.gov.au
  • Troy Sweeting, Manager Client Services, Family and Community Services, 0263616990, troysweeting@dcj.nsw.gov.au
  • Gwen Samson, Vice President, St Vincent De Paul Society, 0438 824 539, gwensamson@gmail.com

Furtherpreviousemployment

  • Regional Client Manager, Department Of Commerce, 11/01/00, 09/01/05
  • Client Manager, Telstra, 08/01/94, 10/01/00

Timeline

Services and Programs Officer

NSW Communities and Justice
10.2018 - Current

Caseworker

Family and Community Services
11.2015 - 10.2018

Regional Client Manager

Department Of Commerce
11.2000 - 09.2005

Client Manager

Telstra
08.1994 - 10.2000

Operations Manager

St Vincent De Paul

Diploma in Casework Management -

TAFE

Certificate IV Community Services -

TAFE

Business -

Charles Sturt University
Billie Kirkland