Billie Kirkland
Bathurst,NSW
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
30
30
years of professional experience
Work History
Services and Programs Officer
NSW Communities and Justice
10.2018 - Current
- Undertake offender assessments for case planning and delivery of programs and services for offenders to reduce the risk of re-offending and support integration into the community
- Part of a case management team providing reports to courts and the State Parole Authority.
Caseworker
Family and Community Services
11.2015 - 10.2018
- Deliver accountable and collaborative casework that respects the culture and context of each child, young person, family and community
- Undertake assessment/investigation and ongoing family work to identify and address safety and risk concerns.
Regional Client Manager
Department Of Commerce
11.2000 - 09.2005
Client Manager
Telstra
08.1994 - 10.2000
- Promoted to Training Manager.
Operations Manager
St Vincent De Paul
Bathurst
- Manage over 700 Volunteers and employees, coach and mentor clients/offenders, interview and life coach families, work with local aboriginal services, and prepare reports on financial activity and service delivery.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
Education
Diploma in Casework Management -
TAFE
01.2016
Certificate IV Community Services -
TAFE
01.2015
Business -
Charles Sturt University
Skills
- Empathy and Contextual Understanding
- Advocating for children’s safety and wellbeing
- Working with families in crisis
- Active listening
- Complex Problem Solving
- Emergency Response Coordination
- Evidence storage
- Reporting and documentation
- Evidence collection
- Community Relations
- Strategic Planning
- Rule Enforcement
- Emergency Response
- Information Verification
- Report Writing
- Report Preparation
References
- Catherine Grimmett, Case Work Manager, NSW Communities and Justice, catherinegrimmett@dcj.nsw.gov.au
- Troy Sweeting, Manager Client Services, Family and Community Services, 0263616990, troysweeting@dcj.nsw.gov.au
- Gwen Samson, Vice President, St Vincent De Paul Society, 0438 824 539, gwensamson@gmail.com
Furtherpreviousemployment
- Regional Client Manager, Department Of Commerce, 11/01/00, 09/01/05
- Client Manager, Telstra, 08/01/94, 10/01/00
Timeline
Services and Programs Officer
NSW Communities and Justice
10.2018 - Current
Caseworker
Family and Community Services
11.2015 - 10.2018
Regional Client Manager
Department Of Commerce
11.2000 - 09.2005
Client Manager
Telstra
08.1994 - 10.2000
Operations Manager
St Vincent De Paul
Diploma in Casework Management -
TAFE
Certificate IV Community Services -
TAFE
Business -
Charles Sturt University
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