Billie MacGinley
Tanah Merah,QLD
Summary
At Gabba Collision Repair Centre, I excelled in office management and customer service, enhancing operational efficiency and client satisfaction. Leveraging organizational skills and clear communication, I streamlined processes, significantly improved team productivity, and fostered strong relationships with vendors and staff. My expertise in document management and staff training underpins my track record of driving results and fostering a positive workplace culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Gabba Collision Repair Centre
2014.12 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee records and productivity and submitted evaluation reports.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor Of Secondary Education - English & History - Completed 2 Years of Degree
Griffith University
Brisbane, QLDDiploma Of Business -
Evocca College
Brisbane, QLD06.2014
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Document Management
- Relationship Building
- Staff Management
- Training and coaching
- Compliance Monitoring
- Scheduling and Coordinating
- Decision-Making
- Documentation And Reporting
- Professional and Courteous
- Negotiation and Conflict Resolution
Certification
May 2024 - Odyssey Training - Successfully Completed - “Communication Skills for Managers”
Timeline
Office Manager
Gabba Collision Repair Centre
2014.12 - Current
Bachelor Of Secondary Education - English & History - Completed 2 Years of Degree
Griffith University
Diploma Of Business -
Evocca College
May 2024 - Odyssey Training - Successfully Completed - “Communication Skills for Managers”
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