Billie McCann
Deception Bay,QLD
Summary
Motivated and results-driven professional with over three years of experience in childcare education and care, along with more than two years in disability support as a regular support worker for the elderly and currently being part of a Critical response team/ Service excellence team for complex behavioral support. Expertise in instructional programming, lesson planning, team leadership, and individualized care enhances the ability to create impactful learning/ care environments. Strong communication skills facilitate effective collaboration in fast-paced settings, while proven adaptability to new policies and procedures ensures seamless integration into any team. Committed to continuous learning and professional development, prepared to acquire necessary licenses and qualifications to excel within the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CRT Support Worker
FINA
09.2025 - Current
- Monitor patient progress and adjust care plans based on clinical assessments.
- De-escalation techniques and nonviolent crisis intervention.
- Behavioral assessments and early identification of escalation cues.
- Implementing Positive Behavior Support (PBS) strategies.
- Managing high-risk or unpredictable behaviors safely.
- Maintaining personal and environmental safety.
- Incident reporting, documentation, and post-incident reviews.
- Understanding restrictive practice guidelines and least-restrictive approaches.
- Building rapport with individuals experiencing distress.
- Working effectively with clients who have high complex needs (mental health, trauma histories, cognitive disabilities).
- Worked effectively in fast-paced and high-pressure environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Disability Support Worker
FINA
07.2023 - Current
- Assisting clients in their day to day living, ensuring they receive the best quality of care, this includes but not limited to -
- Administration of Medication
- Meal prepping
- Manual Handling
- Personal cares
- finances and Community participation.
- Provided personalized care and assistance to clients with diverse disabilities.
Coordinator
Burpengary Meadows
04.2022 - 07.2023
- Manage OSHC service daily. Incl. Rosters, Instructional programming, managing staff and training new employees, Educational Leadership, Upkeeping community partnerships with School staff and both Families and Children.
Assistant Coordinator
Helping Hands Network
03.2020 - 04.2022
- Assisting Coordinator in managing OSHC service daily Inc, Rosters, Instructional programming, managing staff and training new employees and stepping up as Coordinator when he/she was unavailable.
Education
High School Diploma -
Maryborough State High School
Maryborough, Qld10.2019
Skills
- Effective problem resolution
- Adaptable learner
- Service excellence
- Adaptable in team and solo settings
- Cleaning services expertise
- Nutritional meal planning for dietary restrictions
- Strong interpersonal skills
- Ensuring patient-centered care
- Medication management
- Conflict resolution strategies
- Behavioral evaluation
- Positive behavior intervention techniques
- Environmental compliance
- Thorough documentation techniques
- Development of restricted practice protocols
- Effective rapport building
- Tailored assistance for complex needs
- Efficient adjustment in dynamic environments
- Safe manual handling practices
- Instructional leadership
- Assistance in community involvement
- Organizational time strategies
Certification
- Diploma in school aged education and care.
- First aid / CPR certifications
- Working with children's check (Blue card)
- NDIS worker screening check (Yellow card)
- Full Australian drivers licence
- Im Alert Food training Certificate
- Maybo training certificate
Timeline
CRT Support Worker
FINA
09.2025 - Current
Disability Support Worker
FINA
07.2023 - Current
Coordinator
Burpengary Meadows
04.2022 - 07.2023
Assistant Coordinator
Helping Hands Network
03.2020 - 04.2022
High School Diploma -
Maryborough State High School