Billie McNamara

• Managed front-of-house operations, greeting visitors and clients professionally and providing knowledgeable assistance.

• Oversaw the planning, coordination, and execution of a wide range of events, including corporate functions, and community gatherings.

• Organised and led client meetings to finalise event details, ensuring all requirements were met and expectations exceeded.

• Handled administrative tasks such as data entry, scheduling, filing, and preparing correspondence to support smooth office operations.

• Maintained accurate event bookings, schedules, and documentation to ensure seamless coordination and resource allocation.

• Collaborated with multiple departments, including catering and operations, to ensure the successful execution of events.

• Managed incoming phone calls, directed inquiries to appropriate departments, and maintained the reception area to uphold a professional image.

• Maintained event budgets, prepared invoices, and tracked payments to ensure accurate financial reporting.

• Created a welcoming atmosphere through friendly customer interactions and efficient service.

• Managed daily front-of-house and back-of-house responsibilities while maintaining a clean, safe, and organised workspace.

• Operated espresso machines and other equipment to prepare high-quality beverages.

• Fostered a positive team environment through collaboration and clear communication.

• • Delivered exceptional customer service, building rapport with patrons to encourage repeat business.• Maintained compliance with gaming laws and company policies to uphold professionalism.• Assisted in food and beverage preparation, following strict hygiene regulations to ensure safety.• Managed POS systems for accurate order entry and payment processing.• Reported equipment issues and ensured a clean and organised workspace.

• Trained new employees in customer service, food safety, and operational procedures.

• Led by example, providing high-quality service and fostering a team-focused environment.

• Documented training progress to ensure team members met performance expectations.