Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Billie McNmara

Merimbula,NSW

Summary

Dynamic and engaging professionals, excelling in customer service and operational efficiency. Demonstrated expertise in organization and time management, coupled with exceptional verbal and written communication skills. Trained team members, enhancing service quality and productivity, while maintaining a clean, safe, and welcoming environment for all patrons.

Overview

9
9
years of professional experience

Work History

Recepionist

Tura Beach Country Club
11.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Barista

Double Shot Expresso
08.2021 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista/Gaming Attendant/Bar Attendant

Belmont 16s
11.2018 - 08.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.

Crew/Crew Trainer

Mcdonalds
06.2015 - 11.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Documented training and progress on database to enable tracking history and maintain accurate records.

Education

High School Diploma -

Belmont High School
Belmont, NSW
09.2018

Skills

  • Organization skills
  • Time Management
  • Verbal and written communication
  • Professional Demeanor
  • Performance Improvement

Refrences

References upon request 


Timeline

Recepionist

Tura Beach Country Club
11.2022 - Current

Barista

Double Shot Expresso
08.2021 - 06.2022

Barista/Gaming Attendant/Bar Attendant

Belmont 16s
11.2018 - 08.2021

Crew/Crew Trainer

Mcdonalds
06.2015 - 11.2018

High School Diploma -

Belmont High School

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Billie McNmara