Billie Smith
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Hardworking and focused on maximising team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Motivated Customer Service Officer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service
KFC - Collins Food Ltd
01.2020 - Current
- Provide outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Meet customer service expectations through problem resolution, daily communication and follow-up, boosting customer service satisfaction.
- Display positive attitude while assisting multiple guests to provide excellent customer service, boosting customer satisfaction.
- Directed cleaning, restocking, and customer service activities and ensure to uphold restaurant hygiene standards.
- Greeted customers and provided outstanding customer service.
- Resolved issues and maintained customer service standards.
- Utilise customer feedback to improve customer service.
- Operate register to provide great customer service.
- Maintain excellent customer service and positive attitude.
- Address customer service overflow to reduce complaints.
- Provide high-level customer service, resolving issues promptly.
- Display very good communication and customer service skills.
- Answer customers' questions and providing exceptional customer service.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintain a clean and orderly working area for an enjoyable guest experience.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
- Handle cash transactions accurately, contributing to balanced daily financial reports.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Coordinate with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Use slow periods to restock supplies, ice, trays, and delivery bags.
- Adhere to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilise communication practices with kitchen staff to deliver customer meals in timely manner.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service
Sunglass Hut
11.2022 - 02.2024
- Provided outstanding and individualised customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings through being knowledgeable of all products for sale.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer satisfaction.
- Directed cleaning, restocking, and customer service activities.
- Resolved issues and maintained customer service standards.
- Utilised customer feedback to improve customer service.
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Tweed River High School
Tweed Heads, NSW12.2021
Skills
- Customer Service
- International Customer Service
- Customer service-focused
- Retail experience
- Retail transactions
- Retail Operations
- Retail knowledge
- Retail Sales
- Retail stock management
- Fully aware of Hygiene practices
- Stocking Supplies and Retail Products
Family and friends, Photography, Touch Footy, camping, music
I enjoy capturing fun moments with my family and friends when possible and creating fun photo books/albums for them to enjoy. I have been playing sport from the age of 6. I mainly play Netball and Touch Footy, however touch footy is my main passion. I have played representative at school level and still play representative at local level.
Timeline
Customer Service
Sunglass Hut
11.2022 - 02.2024
Customer Service
KFC - Collins Food Ltd
01.2020 - Current
High School Diploma -
Tweed River High School
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