Summary
Overview
Work History
Education
Skills
Timeline
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Billie Stefanou

Belmore,NSW

Summary

Results-driven employee with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

Coordinates resources to meet expected business and customer demands. Sales expert, organised decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

9
9
years of professional experience

Work History

Bank Assistant

Bank of Sydney
Marrickville, NSW
07.2022 - Current
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Researched account information regarding loans and deposits.
  • Assisted bankers with past due reports, compliance exceptions and contacting customers about account concerns.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Reported daily averages and shortages to operations department.
  • Liaised between bank branches regarding best practices and operations.

Receptionist

Rebel Graphics 0418 478 623
Kirrawee, NSW
01.2021 - 05.2021
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted and assisted many visitors per day by directing to appropriate personnel and answering a number of calls and emails daily.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.

Set Manager

Scene to Believe
Sydney, NSW
11.2021 - 01.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Collaborated with staff to maximise customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Entrepreneur

Personalised By Stef
Sydney, NSW
08.2021 - Current
  • Developed and updated website and social media profile pages to market our target.
  • Developed strategies for building income, distribution models and customer acquisition plans.
  • Outlined detailed business plan, drafted mission statement and defined corporate vision.
  • Obtained key funding to get business moving at early stages.
  • Identified operational weaknesses and developed improvement plans to correct problems.
  • Assessed, optimised and elevated operations to target current and expected demands.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Managed daily operations, client relations and IT.
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Monitored progress by establishing plans, budgets and measuring results.

Dance Teacher

Dance Theatre Network 9758 9255
Roselands, NSW
02.2018 - Current
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Planned choreography for group performances and recitals.
  • Kept classrooms tidy and clean for group and one-on-one instruction.
  • Delivered individual instruction to students in between group classes.
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Maintained class records, including attendance, fees and rehearsal schedules.
  • Interacted effectively by email, phone and in person with students, parents and staff members.

Waitress

Cafe De France
Roselands, NSW
02.2018 - 12.2018
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maximised beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Resolved customer concerns with friendly and knowledgeable service.

Jewelry Sales Associate

Jewellery by L
Belmore, NSW
02.2015 - 07.2018
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed store opening and closing procedures as per company guidelines.
  • Processed payments and maintained accurate drawers to meet financial targets.

Education

Bachelor of Commerce/Bachelor of Business Administration - Business/Commerce

Australian Catholic University
Strathfield
01-2025

High School Diploma -

All Saints Grammar
Belmore NSW
09.2020

Skills

  • Point of Sale (POS) system operations
  • Price memorisation
  • Performance planning
  • Effective customer upselling
  • Sales Techniques
  • Inventory control procedures
  • Reliable and punctual
  • Excellent communication skills
  • Business operations understanding
  • Meticulous and organised
  • Tech-savvy
  • Multitasking and prioritisation
  • Service-oriented mindset
  • Professional and polished presentation
  • Event coordination
  • Invoicing and billing
  • Scheduling and calendar management

Timeline

Bank Assistant

Bank of Sydney
07.2022 - Current

Set Manager

Scene to Believe
11.2021 - 01.2022

Entrepreneur

Personalised By Stef
08.2021 - Current

Receptionist

Rebel Graphics 0418 478 623
01.2021 - 05.2021

Dance Teacher

Dance Theatre Network 9758 9255
02.2018 - Current

Waitress

Cafe De France
02.2018 - 12.2018

Jewelry Sales Associate

Jewellery by L
02.2015 - 07.2018

Bachelor of Commerce/Bachelor of Business Administration - Business/Commerce

Australian Catholic University

High School Diploma -

All Saints Grammar

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Billie Stefanou