Billie-Jean Penn
West Gladstone
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives holding 100% in KPIs and number 1 store in Queensland region. I am committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
The Reject Shop
07.2017 - Current
- Assist and/or Responsible for all operations of Store Management
- Achieving daily and monthly business reports and Tasks
- Opening and closing of store
- Working towards KPI’s to achieve business and store targets
- Setting, Observing, and driving Sales goals
- High-level of Customer Service with an average of 300 – 800 customers per day
- Hired, Trained, supervised, motivated, and developed a team of up to 14 employees
- Liaising with and assisting State, Area and Store Manager
- Rostering - generating and managing of daily, weekly, and monthly Schedules
- Using Workforce Dimensions
- Applying CPH, RGT and weekly Store Budgets
- Stocktake Preparation and Management
- Manage control of wastage, markdowns, and inventory control
- Managed store level finances
- Tills, Banking, Store float and Safe management
- Wage and store cost management
- Use of Surefire
- Maintained store appearance and Merchandising
- Seasonal set up, weekly promotions, Ends and impulse bays
- Seasonal preparation, planning and moves
- Rework of stock and placement
- Working to permanent planograms and fills
- New product line management and over stock management
- Maintaining and Management of Stockroom with a turn around of 10 to 25 pallets a week
- Adhering to Workplace Health and Safety Policies and Procedures with high level of safe work practices and management
- Manage and operate: Registers, PDT’s, Security system, Pallet jack, H Cages, Flat beds, fixtures, and Compactor
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Labour
CQ Landscapes
12.2022 - 09.2023
- Day to day running and organizing of the company
- Small to large landscaping designs and manual work
- Quoting and planning of jobs
- Ordering, picking up and delivery of materials
- Using of power tools and landscaping tools
- Drills, grinder, power saw, jackhammer etc
- Lawn mower, whipper snipper, hedger, chain saw
- All manual tools
- Operating, loading/unloading, delivery of kanga
- Heavy lifting and working in extreme heat
Night Fill Leader
Kmart
10.2012 - 12.2014
- Supervise/Manage Night fill team of up to 10 employees
- Merchandising
- Presentation, rework, shelve filling and relaying
- New product line management and over stock management
- Organizing and maintaining stockroom for next day operations
- Breaking down pallets, splitting on to cages per department, with a turnaround average of 20 pallets every 1 to 2 days
- Stocktake Preparation and Management
- Housekeeping
- Heavy lifting
- Operation of: Compactor, Pallet Jack, Electric Pallet Jack, H Cage and conveyer Belt
- Adhering to Workplace Health and Safety Policies and Procedures
Education
Diploma - Counselling
AIPC
01.2023
WorkForce Dimensions UKG
01.2020
Retail Leaders Development Program -
01.2019
Year 12 Certificate -
Gladstone State High School
01.2002
Skills
- Adaptability
- Empathetic
- Patience and Calm Nature
- Trustworthy
- Honest
- Reliable
- Great Interpersonal and Communication Skills
- Self-Motivated
- Goal Driven
- Management and Leadership skills
- Coaching and Development Skills
- Works well under pressure
- Excellent at multi-tasking
- Prioritising
- Time management
- Great at Planning
- Problem solving
- Influencing new ideas
- Computer Knowledge
- Microsoft Office Suite
- WorkForce Dimension
- Kronos
- Surfire
- Xero
- Excellent Customer Service
- Use of power tools
- Operating small machinery
- Working in extreme heat
- Working away DIDO and FIFO
- Hard working
- Fast learner
- Superb work ethic
- Relationship building
- Conflict resolution
- Customer relations
- Motivating teams
- Store operations
- Continuous improvements
- Customer service management
- Influencing others
- Multitasking and organization
- Training and mentoring
- Incidents management
- Team leadership and coaching
- Quality assurance controls
- Contract oversight
- Inventory management
- Store merchandising
- Cash management
- Stakeholder engagement
- Goal setting
- Shift scheduling
- Risk assessment
- Employee training
- Inventory control
- Performance management
- Recruitment and hiring
- Talent development
- POS systems
- KPI development
- Attention to detail
- Operations management
- Decision-making
- Complex Problem-solving
- Project planning
- Processes and procedures
- Public speaking
- Sales expertise
- Priority management
- Work Planning and Prioritization
- Business administration
- Data analytics
- Waste reduction
- Loss prevention
- Task delegation
- Multitasking
- Teamwork and collaboration
- Maximizing profitability
- Personnel development
- Inventory control
- Performance management
- Recruitment and hiring
- Talent development
- POS systems
- KPI development
- Attention to detail
- Operations management
- Decision-making
- Complex Problem-solving
- Project planning
- Processes and procedures
- Public speaking
- Sales expertise
- Priority management
- Work Planning and Prioritization
- Business administration
- Data analytics
- Waste reduction
- Loss prevention
- Task delegation
- Multitasking
- Teamwork and collaboration
- Maximizing profitability
- Personnel development
- Inventory control
- Performance management
- Recruitment and hiring
- Talent development
- POS systems
- KPI development
- Attention to detail
- Operations management
- Decision-making
- Complex Problem-solving
- Project planning
- Processes and procedures
- Public speaking
- Sales expertise
- Priority management
- Work Planning and Prioritization
- Business administration
- Data analytics
- Waste reduction
- Loss prevention
- Task delegation
- Multitasking
- Teamwork and collaboration
- Maximizing profitability
- Personnel development
- Inventory control
- Performance management
- Recruitment and hiring
- Talent development
- POS systems
- KPI development
- Attention to detail
- Operations management
- Decision-making
- Complex Problem-solving
- Project planning
- Processes and procedures
- Public speaking
- Sales expertise
- Priority management
- Work Planning and Prioritization
- Business administration
- Data analytics
- Waste reduction
- Loss prevention
- Task delegation
- Multitasking
- Teamwork and collaboration
- Maximizing profitability
- Personnel development
- Inventory control
- Performance management
- Recruitment and hiring
- Talent development
- POS systems
- KPI development
- Attention to detail
- Operations management
- Decision-making
- Complex Problem-solving
- Project planning
- Processes and procedures
- Public speaking
- Sales expertise
- Priority management
- Work Planning and Prioritization
- Business administration
- Data analytics
- Waste reduction
- Loss prevention
- Task delegation
- Multitasking
- Teamwork and collaboration
- Maximizing profitability
- Personnel development
Certification
- Blue Card
- White Card
- Manual License
Community Support
- Volunteered in Support Groups and Awareness Committees for Domestic Violence and volunteered in Love Bites Program. Currently Treasurer.
- Attended and Lead Presentations across CQ State High Schools for One Punch Can Kill Campaign.
- Lead a Support Group in Gladstone for Victims of Crime. Also helped support victims by phone, text, and email.
Education Certificates
- Diploma of Counselling, AIPC, Current
- WorkForce Dimensions Training, 4 weeks, 2020
- Retail Leaders Development Program 3, 2019
- Year 12 Certificate, Gladstone State High School, 2002
Timeline
Labour
CQ Landscapes
12.2022 - 09.2023
Store Manager
The Reject Shop
07.2017 - Current
Night Fill Leader
Kmart
10.2012 - 12.2014
Retail Leaders Development Program -
Year 12 Certificate -
Gladstone State High School
Diploma - Counselling
AIPC
WorkForce Dimensions UKG
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