Billy-Ann Chapman
Tannum Sands,QLD
Summary
I have been fortunate enough to have had the opportunity to work in various roles in differing work environments. My career path has given me opportunity and ability to grasp new skills and knowledge quickly and I thrive on new learning opportunities. As a result, I have developed a variety of strong organisation, communication, and interpersonal skills. I seek to obtain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills and expand my skill set in new industry.
Overview
26
26
years of professional experience
Work History
Community Coordinator
Lionheart
07.2022 - Current
- Member of management team overseeing operations of all areas of the business, ensure high level of support care is provided, support and mentor staff, performance management, rostering, providing direct support to clients, facilitate intakes of new clients, assisting with rostering of staff, and fulfilling family requests for supports, meeting with participants to discuss concerns and identify suitable solutions, engage with support coordinators, other services providers and relevant stakeholders in the community, NDIS review report writing, and reporting to Quality Safe Guards and Commission
Support Coordinator
P2P
10.2020 - 06.2022
- Assist and empower NDIS participants and their families to implement, utilise and understand their NDIS plan, and access supports that meets their needs, manage service delivery tasks and crisis or conflict that may arise with supports and services, research and link NDIS participants and families to suitable supports and activities to build their support networks and connections within the local community, provide ongoing monitoring and support to ensure participants are utilising their NDIS funding in compliance with R&N criteria, attend Stakeholder meetings to ensure all services are working towards the same goals, unsure workplace policies and procedures are always implemented and adhered to
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialised assistance or referrals.
Case Manager
Department of Communities, Disability Services and Seniors- Disability Connect Assessment and Referral Team
08.2020 - 10.2020
- Undertake assessment meetings with clients by phone Qld wide to gather in depth information about clients' impairment/s, permanency and severity to determine their NDIS suitability, write NDIS ARF's and letters of permanency, coordinate, liaise and gather from clients, medical practitioners/health professionals' documentation of client's treatment history, and permanency to ensure evidence meets NDIS requirements, respond to requests from NDIS to provide further evidence or to validate clients need for NDIS support, maintain accurate tracker of clients' and progress of their applications, maintain updated information in data systems such as case notes and updating client data/electronic files to ensure clients' applications can be easily tracked and followed up on, adhere to and follow organisations policies and procedures to ensure clients' information always remains confidential.
Local Area Coordinator/Community Development Office
Carers Qld
07.2018 - 08.2020
- Promote and drive community awareness of NDIS, build understanding of NDIS access criteria, process, evidence required, maintain working knowledge of local community supports and services for ILC referrals, undertake pre-planning meetings and build plans that meets individual needs and goals, implementation of approved plans, explaining funding budgets and potential utilisation options, provide ongoing monitoring and support to ensure participants are utilising their NDIS funding effectively and in compliance with R&N criteria, conduct plan review meetings, liaise with NDIS delegates re: funding approval and needs of participants, keep abreast with and respond rapidly to practice and implement continual changes as directed by the NDIS Agency, prioritise tasks to ensure deadlines are met, undertaking regular training in new projects, procedures, and practices, effectively work within a continually changing environment, responding to unforeseen or urgent work allocation from other offices, successfully manage the changes that arose from Covid-19 and work efficiently from home meeting individual KPI's, shadowing and mentoring of new team members across the scope of the Local Area Coordination role.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Optical Dispenser
Gladstone Optical
11.2016 - 07.2018
- Excellent customer services skills, handling enquiries and complaints, booking and amending appointments, variety of administration tasks, operating computer and Eftpos, banking and till balance, completing end of week and monthly business reports, repairs, cutting jobs, ordering and dispensing of frames and lenses, demonstrate excellent product knowledge, liaise with members of the public from a variety of backgrounds
Lead Educator/2IC
Goodstart Early Learning
09.2014 - 11.2016
- Oversee running of Centre in Director's absence, support and mentor staff in their roles, performed Educational Leader role, float across all areas of the Service, developed Vacation Care Programs, lead and assist in other rooms where ever required, provide excellent care and customer service to families, develop positive relationships with clients, work within large team, support, guide and mentor students, ensure policies and procedures are in place and upheld, assist in office when required, curriculum development, implementation and documentation, housekeeping.
Lead Educator/OSHC Coordinator
Bambini Child Care Centre, Gladstone QLD
09.2013 - 09.2014
- Work across all areas of service and coordinate the out of school hours care program, responsible for working alongside numerous families/clients, providing excellent service in caring for their children and developing trusting and positive relationships with them, work within a large team, responsible for mentoring, guiding and supporting assistant educators in their role and training/study, guide and assess students, work with other stakeholders and centre management to deliver the best possible service to clients, work with clients to meet individual wants and needs, responsible for ensuring that policies and procedures are in place and upheld at all times, developing programs and assessing learning, complete required paper work, incidents reports, checklists and curriculum documents.
Residential Support/Intensive Care Worker
Anglicare, Gladstone QLD
01.2013 - 09.2014
- Responsible for supporting young people in school/home/ residential care facilities, shift and incident report writing, office duties, engage and support young people in all aspects of life, to develop life skills; promote their emotional, physical, social, cultural and educational development, implement Care Plans and Behavioural Management Plans, participate in variety of activities with young people in care, attend meetings with other support workers/stakeholders, work as a team with other support workers/stakeholders to ensure smooth running of care environment and consistency, develop positive relationships with young people in care, build relationships with staff from supporting organisations, support young people in care to source and access services such as employment services to help them in life skill development, assisting them to become work ready and supporting them in retaining their employment, supporting clients in school environment to assist with complex needs and behaviours.
Director
Boyne Island Child Care Centre, Gladstone QLD
09.2012 - 01.2013
- Responsible for overseeing compliance of the Centre, educating, monitoring and training staff, and undertake various administration and management duties, building and preserving excellent rapport with clients, liaise with training providers and supervise students, forming relationships with other services and linking with community projects to benefit community, clear communication and relationship building with customers and clientele, action requests from head office, review and update policy manuals to meet regulations, law and practices, various administration and reception duties, orientations, organising new enrolments, ensure OH&S standards are maintained at all times, handle queries and complaints, dealing with staff conflict, address confidential situations and issues in a professional manner, work across all areas of the service, sourcing, interviewing, employing and inducting new staff.
Senior Educator for Operations
St Patrick's Child Care Centre, Latrobe Tas
05.2009 - 08.2012
- Assistant to Director, in charge in Directors absence, responsible for overseeing the day-to-day running of the office; administration and reception duties, review and update policy manuals to meet new regulations, EYLF and law, monitoring Centre utilisation, handle queries and/or complaints, support and supervision of staff and students, provide new families/clients with information about the Service; explaining services operations and selling service, organising new enrolment
- As member of management team address and deal with confidential issues and situations, work as part of a team, communicating effectively with team members and families/clients of the service, liaising with members of the public, develop and building links and positive work relations with other Services, sourcing, interviewing, employing and inducting new staff, overseeing running of rooms, and programs, work across all areas of service; assisting with Vacation Care/OSHC programs.
Quarantine Officer
Department of Primary Industries & Water, Devonport Tas
01.2008 - 05.2009
- Conduct luggage inspections at airports, conduct luggage and car inspections at wharf, board cruise ships and conduct luggage inspections; prevent introduction of pests, diseases and weeds into the state, assist quarantine detector dog teams, advise and educate public about quarantine requirements and regulations, work alongside wharf security team, complete statistics/data collection, issue infringement notices for breaches of quarantine law, complete grain releases, conduction truck inspections for contamination, work closely with large team and assist other team members, communicate efficiently and effectively with members of the public.
Assistant Director
Keiko Child Care Centre
01.1998 - 01.2008
- Rostering, guidance, support and supervision of staff and students, various administration and reception duties, supporting and maintaining a well organised team, adhering to licensing requirements, organisation of three types of care, liaising and networking with other organisations, ensuring OH&S standards are maintained at all times, monitoring centres utilisation, reviewing and creating policies and procedures, excellent computer skills, interacting with and supervision of children in care, ordering of supplies/stock, attending state wide meetings, ensuring excellent communication between staff and parents/public, address and deal with confidential issues as member of management team, maintenance and repair
Education
Certificate III - Individual Support
New Direction Training
01.2023
Diploma in Leadership -
Scouts Institute of Training
01.2014
Certificate IV in Business- Frontline Management -
Tafe Tasmania
01.2007
Diploma of Community Services - Children's Services
Tafe Tasmania
01.2004
Certificate III in Community Services - Community Services
Tafe Tasmania
01.2002
Skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and in demanding roles
- Strong leadership skills
- Excellent time management skills
- Strong work ethic and highly driven
- Reliable and trustworthy
- Team Management
- Troubleshooting
- Organisational Skills
- Conflict Resolution
- Administrative tasks
- Friendly, Positive Attitude
- Problem Resolution
- Decision-Making
Training And Professional Development
- In-House Manual Handling Training, 08/2022
- ETrainu Modules, 07/ongoing
- CPR, 03/2022
- Provide First Aid and CPR, 03/2021
- Mental Health First Aider Accreditation Training, 08/2020
- Underutilisation Plan Implementation (project training), 2020
- Safety and Wellbeing Awareness, 2020
- Aboriginal and Torres Strait Islander Cultural Awareness, 2020
- SafeTalk Suicide Alertness, 2019
References
- Mr Brett Muggeridge, Director Lionheart, 0476 162 500, brett@lionheart.care
- Mr Shaun Comber, Team Leader Carers QLD, 0408 028 213, shaun.comber@ndis.gov.au
- Mrs Pearl Rahme, Former Senior LAC – Carers Qld Gladstone, 0468 313 870, perahme@gmail.com
Timeline
Community Coordinator
Lionheart
07.2022 - Current
Support Coordinator
P2P
10.2020 - 06.2022
Case Manager
Department of Communities, Disability Services and Seniors- Disability Connect Assessment and Referral Team
08.2020 - 10.2020
Local Area Coordinator/Community Development Office
Carers Qld
07.2018 - 08.2020
Optical Dispenser
Gladstone Optical
11.2016 - 07.2018
Lead Educator/2IC
Goodstart Early Learning
09.2014 - 11.2016
Lead Educator/OSHC Coordinator
Bambini Child Care Centre, Gladstone QLD
09.2013 - 09.2014
Residential Support/Intensive Care Worker
Anglicare, Gladstone QLD
01.2013 - 09.2014
Director
Boyne Island Child Care Centre, Gladstone QLD
09.2012 - 01.2013
Senior Educator for Operations
St Patrick's Child Care Centre, Latrobe Tas
05.2009 - 08.2012
Quarantine Officer
Department of Primary Industries & Water, Devonport Tas
01.2008 - 05.2009
Assistant Director
Keiko Child Care Centre
01.1998 - 01.2008
Certificate III - Individual Support
New Direction Training
Diploma in Leadership -
Scouts Institute of Training
Certificate IV in Business- Frontline Management -
Tafe Tasmania
Diploma of Community Services - Children's Services
Tafe Tasmania
Certificate III in Community Services - Community Services
Tafe Tasmania
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