Billy Chu
Perth,WA
Summary
Skilled Customer Service Officer with experience in handling customer inquiries, complaints/disputes, and providing the appropriate solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently and reporting all necessary information for improvement or feedbacks towards the Operations Manager.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Cash Converters
Perth WA, WA
01.2023 - Current
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Escalated and negotiated complaints and disputes as necessary.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Researched complex billing issues and provided solutions to resolve disputes.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Attended meetings with internal staff members to discuss best practices for collections processes.
Cook
Crown Resort
Burswood, Perth, WA
07.2020 - 12.2022
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Resolved customer complaints regarding food quality or services provided.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Supervised and trained kitchen staff on proper preparation techniques.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
Certificate 3 General Education
North Metropolitan TAFE
Perth, WA01-2021
Skills
- Call Centre Operations
- Excellent communication
- Customer support
- Information protection
- Documentation and reporting
- Complaint handling
- Inbound call management
- Written communication
- Complex Problem-solving
- Flexible and adaptable
- Calm under pressure
- Quality assurance monitoring
Timeline
Customer Service Officer
Cash Converters
01.2023 - Current
Cook
Crown Resort
07.2020 - 12.2022
Certificate 3 General Education
North Metropolitan TAFE
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