Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Billy Connor

1 Shearwater Street Tumbi Umbi

Summary

  • High-performing Relationship Building professional with Sales / Customer Service Experience. Strong background in Construction Materials Allocations/Scheduling, Inbound & Outbound Customer Service, Sales & Valuation, resource management, equipment & software utilization, stakeholder engagement, continuous improvement, and administration duties gained from years of experience across a range of sectors and domains. Recognized for excellence and effectiveness in delivering innovative improvements, organizational change and capability development that surpasses industry standards in productivity and efficiency. Equipped with superior communication and stakeholder engagement capabilities as well as exceptional analytical, interpersonal, and problem-solving skills. Outgoing Nature that helps me develop with anyone or business I come into contact with to leave a lasting impression & develop a relationship.

Overview

25
25
years of professional experience

Work History

Senior Allocator / Operations Coordinator

Boral Construction Materials- Concrete
06.2017 - Current
  • Boral Concrete CSC Centre North Ryde Head Office
    ● • Concrete Agitator Fleet Allocator for one of Australia's Largest constructions Materials Suppliers, Day to Day sees my role being the Senior go to Allocation Planner and Scheduler of up to 100 Plus Agitators & their Drivers. Contractors & Company Assets, all to maintain the service and supply needs of around
    80-150 Concrete pours Daily & in a Live, Dynamic very fast paced Construction world in Sydney.
    ● Maintain working relationships with current clients customers via all forms of media & communications tools to ensure service levels are met & KPI's are achieved
    ● Key Stakeholder Engagement, Admin staff, Site Coordinator’s, Site Foreman, Production Teams,
    Project Teams & Account Mangers/ Sales Management.

    ● Direct Site engagement with Key priority Clients to maintain all Varied Mix Pour Placement
    Schedules are Delivered Correctly and within the scope of our “On Time” Delivery Commitments for
    each Project and Customer.
    ● • Ticketing each Load and Direction of our Large Concrete Agitator Fleet ( around 100-150 Concrete
    Agitators) for the Correct Mix and Load size Determination to Utilize every Heavy Vehicle we have
    including communicating with critical Staff within our Quarries Tippers Teams and Cement Powder Tanker teams to keep SLA's on target.
    ● Adhere & Champion Boral Concrete's strict Hazard, Safety & Risk management procedures for sound outcomes for Safety Zero Harm and Individual Learning Framework.
    ● Troubleshoot unforseen Issues & Plan for Solutions within the Clients Pour Schedules.
    ● Achievements:
    Now becoming the Senior Key Allocations Team Member and often Team Leading for our 11 Sydney
    Metro Allocators. Becoming a Key contact for our repeat Customers directly and our Account
    Managers & sort after by many for my planning & service ability. Maintaining a Very High standard of communication with all of our clients which has seen me know as the " Go To" Allocations/Customer Service Scheduler in Sydney Metro Concrete Supply.
    ● In 2022 I was tasked with an Outbound Project of Change & Transformation with Centralising Allocation of the Central Coast Boral Concrete Plants to transition into the new System of allocation & planning from Head Office, Doyalson , Kincumber, West Gosford & Berkeley Vale Plants. Often Liaising with the
    Newcastle Plants of Thornton, Gateshead, Kooragang , Jesmond and Maitland to Transfer Trucks
    around the Network to Help Service our Workload.

Sales Customer Service Officer

Boral Construction Materials – Concrete
06.2015 - 05.2017
  • 180-240 calls taken per day inbound & on Average 20-30 Outbound Calls made
  • Maintain and Over Achieve KPI's at all times
  • Progression to a Trainer role within first year
  • Being a key member on the development team for new highly critical software implementation which logged calls and jobs.
  • Being seen within internal departments nationally as the “go to” person for information within the call centre team.
  • Externally, stakeholders would specifically request to speak to me for my accuracy, and the ability to solve an issue the fastest.
  • Empathise with our clients & listen to understand their needs quickly & determine next steps & or Available Solutions.
  • High level retention to identify return customers & to quickly come up to speed and determine their requirements.
  • Use my natural outgoing nature to build rapport quickly & respect withing our team, management & clients to gain trust and develop ongoing works with our Company.
  • Use Borals software to negotiate correct bookings for our customers in a timely manner & escalate the customers needs if we need to manoeuvre works and Senior management to agree on Specific Pour Dates & Time Frames.


  • Major Achievement: Progression within the Boral to move up to Highly sort after Allocations/Scheduling Team.


Internal Sales / Customer Service

Nepean Pools & Plant Hire
11.2014 - 03.2015
  • Managing, updating and maintaining the CRM system - Base
  • Consulting on site with customers on design and build requirements
  • Gathering onsite details to determine which Excavators and Machinery can be used to complete Job given what access parameters we have on each site.

Automotive Sales & Valuation Consultant

Carlins Automotive Auctioneers
03.2008 - 10.2014
  • Ensure customer service is top priority and that the experience is unmatched by competitors
  • Manage Carsales listings - Descriptions, photography, details online, and comments.
  • Build Rapport and over time Repeat Business
  • Responsible for qualifying what clients’ needs are while interacting with them through various methods: phone, email, and at the storefront.
  • Invoicing, Administration & Warranty Claims.
  • Build the Carsales retail base from 20 vehicles listed to after 7 years in the role 115 vehicles listed!
  • Quickly retain the knowledge to become an extremely effective vehicle valuer & became sort after by my peers & the Company Owner for my valuations & market knowledge from my in depth research & information retention.

Warehouse Manager/ Customer Service

Merrylands Produce
11.1999 - 03.2008

Education

Skills

  • Relationship Building Systems
  • Attention to Detail
  • Sales, Quotation & Professional
    Consultation
  • Construction Industry Knowledge
  • Operations & Project Management
  • Asset Allocation & Scheduling
  • Business development
  • Professional Thorough Customer Service
  • Negotiations
  • Social Media
  • Website & Branding
  • Key Stakeholder Engagement
  • Autonomous & Team oriented
  • Loyalty, Knowledge Building & Rapport Building
  • Transport, Freight & Logistics

References

  • Renae Richards, 0449 258 600, Boral Concrete Call Centre Manager, 2005-2019
  • Irena Dokoza, 0401 894 370, Boral Allocations Manager, 2021-2023
  • David Siemineow, 0467 955 478, Boral Allocations Manager, 2015-2021
  • Spiros Pappas, 0401 892 151, Key Account manager

Hobbies and Interests

  • Home Gardening, working on my gardens and pond
  • Keen Car enthusiast with several cars, modified and Muscle Cars.
  • Playing Golf when I get the spare time
  • Enjoy boating and Fishing as often as possible with my Boat
  • Watching sports like Rugby League, Cricket, Motorsports & most other sports
  • Spending time with my Wife & Family.
  • Watching my son grow and learn
  • Time away relaxing down the South Coast of NSW

Timeline

Senior Allocator / Operations Coordinator

Boral Construction Materials- Concrete
06.2017 - Current

Sales Customer Service Officer

Boral Construction Materials – Concrete
06.2015 - 05.2017

Internal Sales / Customer Service

Nepean Pools & Plant Hire
11.2014 - 03.2015

Automotive Sales & Valuation Consultant

Carlins Automotive Auctioneers
03.2008 - 10.2014

Warehouse Manager/ Customer Service

Merrylands Produce
11.1999 - 03.2008

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Billy Connor