Billy Dale
Fernvale,QLD
Summary
Dynamic and results-oriented customer service representative with proven expertise in conflict resolution and customer relations, honed at McDonald's. Skilled in complaint handling and product knowledge, I significantly enhanced customer satisfaction and loyalty. My ability to manage high-stress situations and develop team skills contributed to a marked improvement in service delivery and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonalds
09.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Domino's Pizza
07.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certificate II - Self-Awareness And Development
Blue Print Career Development
Distance Education11-2023
Certificate II - Hospitality
Carinity Education
Rockhampton10-2023
Certificate II - Skills For Work And Vocational Pathways
Carinity Education
Rockhampton10-2023
Certificate II - Active Volunteering
IVet Institute
Online02-2023
Year 12 Certificate -
Carinity Education
Rockhampton, QLD2023
Certificate II - Business
Carinity Education
Rockhampton, QLD11-2022
Skills
- Customer Service
- Problem Resolution
- Customer Relations
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Payment Processing
- Product Knowledge
- Order Processing
Timeline
Customer Service Representative
McDonalds
09.2022 - 10.2024
Customer Service Representative
Domino's Pizza
07.2021 - 09.2022
Certificate II - Self-Awareness And Development
Blue Print Career Development
Certificate II - Hospitality
Carinity Education
Certificate II - Skills For Work And Vocational Pathways
Carinity Education
Certificate II - Active Volunteering
IVet Institute
Year 12 Certificate -
Carinity Education
Certificate II - Business
Carinity Education
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