Billy Dale
Wivenhoe Pocket ,QLD
Summary
Dynamic and results-orientated customer service representative with proven expertise in conflict resolution and customer relations, honed at McDonald's. Skills in complaint handling and product knowledge, I significantly enhanced customer satisfaction and loyalty. My ability to manage high stress situations and develop team skills contributed to a marketed improvement in service delivery and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Assistant Baker
Old Fernvale Bakery
Fernvale, QLD
06.2025 - Current
- Assisted customers with inquiries and product selections in a friendly manner.
- Processed customer orders efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth daily operations.
- Handled customer complaints and resolved issues effectively and calmly.
- Educated customers about bakery products and seasonal offerings enthusiastically.
- Resolved customer complaints in an efficient and professional manner.
- Maintained knowledge base of product information to provide accurate answers to customers' questions.
Customer Service Representative
Mcdonalds
Rockampton City , QLD
09.2022 - 10.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer inquiries and resolved complaints effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with orders, ensuring accurate and timely service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported team members in daily operations and workflow management.
- Maintained cleanliness and organization of dining and kitchen areas.
Customer Service Representative
Dominos
Rockhampton city, QLD
07.2021 - 09.2022
- Assisted customers with orders, ensuring accurate and timely service.
- Handled customer inquiries and resolved complaints effectively.
- Supported team members in daily operations and workflow management.
- Managed payment transactions using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Completed Year 12 -
Carinity Education
Rockhampton, QLD11-2023
Skills
- Point-of-sale systems
- Customer inquiries
- Product knowledge
- Complaint resolution
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Active listening
- Complaint handling
- Customer focus
- Payment processing
Timeline
Customer Service Representative/Assistant Baker
Old Fernvale Bakery
06.2025 - Current
Customer Service Representative
Mcdonalds
09.2022 - 10.2024
Customer Service Representative
Dominos
07.2021 - 09.2022
Completed Year 12 -
Carinity Education