Billy Dows
Brisbane
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager/Head of Growth
Coolabah Tree Café / Brodies Chicken & Burgers
03.2023 - Current
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Raised property accuracy and accountability by creating new automated tracking method.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Analyzed market trends and competitor activities to create competitive advantages.
General Manager
Retail Food Group
04.2017 - 04.2023
- Collaborated with cross-functional teams to develop innovative solutions.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Franchise Owner/Operator
Brumby's Bakery
05.2007 - 04.2017
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed long-term strategic goals for the business based on market trends analysis.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Diploma - Business Management
Queensland University of Technology
Brisbane, QLD12.2012
Diploma - Justice
Queensland University of Technology
Brisbane, QLD12.2011
Certificate III - Baking And Pastry Arts
Bread Making And Pastry Cooking
Brisbane, QLD12.2000
Skills
- Staff Motivation
- Training and coaching
- Facility Management
- Team Oversight
- KPI Tracking
- Supplier Monitoring
- Cost analysis and savings
- Sales Tracking
- Performance Improvements
- Branding
- Staff Development
- Cost Reductions
- Revenue Generation
- Vendor Negotiations
- Recruitment
- Leadership and team building
- Human Resources Management
- Budget Development
- Sales expertise
- Risk Mitigation
- Contract Negotiations
Accomplishments
• Nominated for “Superhero” award at RFG, Runner up for Excellence category – during first 12 months of employment
• 2017 Sold Brumby’s Nundah after ten year ownership
• Participation in two Brumby’s television commercials both filmed at Brumby’s Nundah - Easter 2011 and Super bread promotion.
• Regular requests from marketing to supply samples of products to distribute to external RFG customers/marketing firms.
• Production of Hot Cross Buns for distribution by Manildra to their clients.
• 2014 Nundah was awarded 2nd place in Australia (1st in QLD) for Vote for the Best Baker competition (internal Brumby’s competition).
• 2009 – BIAQ award for Best Bakery Brisbane Northside.
• 2008 – Finalist ‘4 Star Team of the Year’ Finalist ‘Baking
Team of the Year’
Finalist ‘Retail Team of the Year’
Winner ‘4 Star Team of the Year’
• 2009 Pulse Conference – Franchisee of the Year 2008 Finalist QLD.
• 2007 – trained the BIAQ Apprentice of the Year.
• Purchased a second Brumby’s store at Wynnum in 2009, doubled sales, increased customer count and sold business within 12 months.
Timeline
General Manager/Head of Growth
Coolabah Tree Café / Brodies Chicken & Burgers
03.2023 - Current
General Manager
Retail Food Group
04.2017 - 04.2023
Franchise Owner/Operator
Brumby's Bakery
05.2007 - 04.2017
Diploma - Business Management
Queensland University of Technology
Diploma - Justice
Queensland University of Technology
Certificate III - Baking And Pastry Arts
Bread Making And Pastry Cooking
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