Summary
Overview
Work History
Skills
Travel Break
Timeline
Generic
Billy  Godfrey

Billy Godfrey

Brisbane,QLD

Summary

  • Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
  • Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of product's and services as well as creating solutions for customers to drive loyalty, retention and revenue.
  • Highly adept at training, managing, coaching and mentoring sales and customer service associate's with talent for interacting with staff at all levels of organization and public.
  • Deadline-driven travel consultant with expertise serving special needs clients.
  • A real go-getter with outstanding interpersonal skills.
  • Team Leader experienced in directing the activities groups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills.
  • Big picture focus, communicating goals and vision to succeed. Problem solver, net worker. Bringing forth a motivated attitude and a variety of powerful skills.

Overview

9
9
years of professional experience

Work History

Contiki Reservations Agent

TTC
Brisbane, QLD
06.2022 - 01.2024
  • Elevated reservation bookings through in-depth understanding of facility services and offerings.
  • Gained extensive expertise in services, promotions, and events for enhanced traveler experience
  • Handled incoming reservation calls implementing up-selling methods
  • Provided outstanding service to each customer using active engagement
  • Customized consecutive travel plans ensuring dream vacation experiences
  • Fostered collaboration with industry leaders to enhance business opportunities
  • Analyzed and addressed customer inquiries successfully
  • Assisted customers via phone by providing confirmations, answering questions, and offering general information.

Manger

Price Attack
Brisbane
07.2020 - 06.2022
  • Worked to ensure a positive and hassle-free customer experience
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Settled any customer disputes in a professional and pleasant manner
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Maintained up-to-date knowledge of all retail promotions
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

Travel Consultant

Brisbane, STA Travel
01.2018 - 07.2020
  • Crafted detailed itineraries to build valuable client relationships
  • Coordinated international and domestic travel accommodations including airfare, hotel, and rental car reservations
  • Secured new travel assignments through consistent and high-quality client interactions
  • Handled logistics for seamless and memorable travel experiences
  • Combined passion for travel with a sales-driven approach
  • Consistently delivered exceptional service, augmenting overall customer retention.
  • Achieved top revenue status in QLD consistently for a year and a half

Manager

Price Attack
Brisbane
01.2015 - 01.2018
  • Effectively controlled budgets and optimized expenses
  • Managed complex customer requests from contact to completion
  • Answered all customer queries with friendliness and expertise
  • Evaluated and improved operations and financial outlooks
  • Led recruitment efforts and training of new employees
  • Encouraged employees to do their best, and increased store productivity immensely
  • Successfully handled visual merchandising, and worked to promote company vision.

Skills

  • Travel Sales
  • Travel Reservations
  • Payment Processing
  • Verbal and Written Communication
  • Cancellation Policies
  • Upselling and Cross Selling
  • Calm Under Pressure
  • Staff Training
  • Itinerary Planning
  • Creative Thinking
  • Relationship Building

Travel Break

In January 2024 I embarked on a world tour, I started throughout South East Asia making my way through India and Sri Lanka, Safaried through Africa, soared through Scandinavia and the Baltic's. Eating my way down through Europe and became emersed through Central Asia and the Caucasus region. Whilst abroad I completed many organized tours. Came back to Australia in early October.

Timeline

Contiki Reservations Agent

TTC
06.2022 - 01.2024

Manger

Price Attack
07.2020 - 06.2022

Travel Consultant

Brisbane, STA Travel
01.2018 - 07.2020

Manager

Price Attack
01.2015 - 01.2018
Billy Godfrey