JOHN JAMES O’GRADY
Caulfield North,Australia
Summary
Results-driven sales and customer service professional with proven success in driving revenue, building client loyalty, and exceeding performance targets. Known for outstanding interpersonal skills, strategic cold calling, and a proactive approach to problem-solving. Thrives in fast-paced environments and brings a professional, energetic presence to team and client interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Account Manager
Your Business Listing
Melbourne, Australia
09.2024 - Current
- Managed a portfolio of client accounts, ensuring high levels of satisfaction and service delivery.
- Acted as the main point of contact for client inquiries, concerns, and escalations.
- Collaborated with internal teams to implement service plans and support client goals.
- Tracked client activity and produced reports on retention and engagement.
- Identified upselling and cross-selling opportunities to contribute to account growth.
- Maintained accurate documentation of client communications and updates.
Sales Representative – NZ Team Leader
Your Business Listing
Melbourne, Australia
01.2023 - 09.2024
- Secured new business through strategic cold calling and client outreach.
- Leading the New Zealand team to exceeding team targets and running team training workshops.
- Assessed client needs to deliver tailored solutions that boosted satisfaction and retention.
- Managed sales pipelines and balanced multiple accounts with attention to detail.
- Fostered strong relationships with clients and internal teams to align on deliverables.
Hospitality Worker / Bottleshop Assistant
Sovereign Resort Hotel / Thirsty Camel
Cooktown, Australia
09.2022 - 12.2022
- Provided excellent customer service in hospitality and retail environments.
- Efficiently processed transactions and maintained a positive guest experience.
- Promoted products while adhering to responsible service of alcohol guidelines.
- Supported stock rotation, merchandising, and safety standards.
Team Leader
Tesco
Westport, Ireland
04.2016 - 08.2022
- Supervised staff to ensure customer service excellence and operational efficiency.
- Oversaw daily store operations, including merchandising and inventory control.
- Trained and mentored new employees, contributing to a high-performing team culture.
- Collaborated with management to drive performance in line with company goals.
Education
Bachelor of Arts -
National University of Galway
Ireland06.2019
Leaving Certificate -
Rice College Secondary School
Westport, Ireland06.2013
Skills
- Client Relationship Management
- Strategic Prospecting & Cold Calling
- Revenue Growth & Target Achievement
- Sales Presentation & Negotiation
- Time Management & Multitasking
- Team Leadership & Staff Training
- Verbal & Written Communication
- Problem Solving & Conflict Resolution
References
Available upon request.
References
References available upon request.
Timeline
Customer Service Account Manager
Your Business Listing
09.2024 - Current
Sales Representative – NZ Team Leader
Your Business Listing
01.2023 - 09.2024
Hospitality Worker / Bottleshop Assistant
Sovereign Resort Hotel / Thirsty Camel
09.2022 - 12.2022
Team Leader
Tesco
04.2016 - 08.2022
Bachelor of Arts -
National University of Galway
Leaving Certificate -
Rice College Secondary School
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