William Neely
Throsby,Australia
Summary
Dynamic professional with a proven track record in social policy and disability reform within public service, demonstrating extensive knowledge of the NDIS Act and current legislative reforms. Skilled in utilising a strategic approach to exceed operational requirements and enhance service delivery performance. Committed to leveraging leadership experience and technical expertise to drive impactful change, improve efficiencies, and meet stakeholder needs.
Overview
9
9
years of professional experience
Work History
Assistant Director, NDIS Governance Policy and Legislation
Department of Social Services
Greenway, Australia
01.2023 - Current
- Organisation Overview: www.dss.gov.au
- Led NDIS legislative reforms, conducting in-depth policy research.
- Developing alternative policy positions and policy papers.
- Collaborated with ministers' offices and disability representative organisations in stakeholder engagements.
- Led the Spring Bill for eight weeks, overseeing coordination and evaluation of policy advice on proposed measures.
- Represented DSS at crucial stakeholder meetings to articulate the Department's policy position.
- Prepared briefing materials for Minister's consultations while offering policy insights to the Economic Review Committee.
- Led a multi-disciplinary team of policy officers to develop various policy options.
Assistant Director and Acting Director, Administrative Appeals Branch
National Disability Insurance Agency
Braddon, Australia
04.2017 - 12.2023
- Organisation Overview: www.ndis.gov.au
- Evaluated and managed associated Agency risks effectively.
- Advised senior executives, including CEO, on matters escalating to formal hearings.
- Executed high-level engagement with critical Agency and external stakeholders.
- Forged and maintained relationships to meet operational expectations.
- Collected diverse quantitative and qualitative data from multiple sources to support evidence-based decision making.
- Facilitated the improvement of consistency in agency decisions through data gathering and stakeholder feedback.
- Led and coached teams to prioritise the Agency's participant service guarantee and values.
- Developed processes and systems to support decision makers.
- Assisted in developing strategic plans to meet organisational goals and objectives.
- Supervised recruitment process, including interviewing candidates, and onboarding new employees.
- Analysed data from multiple sources to identify trends and develop strategies for improvement.
Team Leader and Acting Assistant Director
National Disability Insurance Agency
Canberra, Australia
10.2018 - 09.2020
- Organisation Overview: www.ndis.gov.au
- Led the Access Internal Review Team, responsible for the prioritisation and allocation of work, undertaking daily and weekly reporting for senior executives.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Gather a wide range of statistical and analytical data from various sources, transferring the information to appropriate systems to draw insights and make recommendations.
- Provide effective and efficient support for the decision-making of assessors and access team leaders, providing comprehensive training and advice.
- Gather a wide range of data for auditing purposes, preparing information in a clear and concise manner for ease of access by staff.
- Gather and analyse internal review data to model future projections, identifying workforce resources for the branch manager.
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Senior Customer Service Representative
Department of Human Services
Adelaide, Australia
04.2016 - 04.2017
- Organisation Overview: www.servicesaustralia.gov.au
- Provided technical support to customers via phone, email and chat.
- Updated databases with new and modified customer data.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Audited customer account information to identify issues and develop solutions.
- Mentored junior team members and managed employee relationships.
- Ensured compliance with applicable laws and regulations related to customer service.
- Resolved escalated customer complaints in a timely manner.
- Delivered expert technical support to customers and resolved broad array of issues.
- Identified trends in customer issues and provided recommendations for resolution.
Education
HONOURS IN PUBLIC POLICY - SECOND CLASS HONOURS
Flinders University
01.2016
BACHELOR OF GOVERNMENT & PUBLIC MANAGEMENT - GPA 5.25
Flinders University
01.2014
Skills
- Strategic Leadership
- Informed Decision Making
- Data analysis
- Policy Development
- Effective Communication
- Stakeholder Relationship Management
- Analytical Problem Solving
Professionalreferees
- Nerissa Stewart, Director, Department of Social Services, NDIS Policy, Legislation and Access, (02) 5162 6783, Nerissa.Stewart@DSS.gov.au
- Arielle Cooper, Director, National Disability Insurance Agency, Administrative Review Tribunal, 0412 822 467, Arielle.Cooper@ndis.gov.au
Professional Development
- Franklin Covey leadership course 2023
- Communication and Networking in the Workplace, Flinders University, 01/01/16
- Working in Teams, Flinders University, 01/01/15
- Conflict Resolution in the Workplace, Flinders University, 01/01/14
Timeline
Assistant Director, NDIS Governance Policy and Legislation
Department of Social Services
01.2023 - Current
Team Leader and Acting Assistant Director
National Disability Insurance Agency
10.2018 - 09.2020
Assistant Director and Acting Director, Administrative Appeals Branch
National Disability Insurance Agency
04.2017 - 12.2023
Senior Customer Service Representative
Department of Human Services
04.2016 - 04.2017
HONOURS IN PUBLIC POLICY - SECOND CLASS HONOURS
Flinders University
BACHELOR OF GOVERNMENT & PUBLIC MANAGEMENT - GPA 5.25
Flinders University
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