Billy Tzirtzilakis
Chipping Norton,NSW
Summary
Proven leader in high-pressure environments, adept at enhancing team efficiency and workload management. At Swissport International, spearheaded initiatives improving ramp operations safety and coordination, demonstrating exceptional team leadership and adherence to safety procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ground Service Ramp Agent
Swissport International
07.2023 - Current
- Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs.
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
- Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations.
- Ensured safe passenger boarding by properly positioning jet bridges and performing thorough safety checks.
- Participated in regular training sessions for staying up-to-date with industry best practices and maintaining required certifications.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Assistant Restaurant Manager
McDonald's
02.2023 - 07.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Motivated staff to perform at peak efficiency and quality.
Product Quality Manager
McDonald's
08.2022 - 02.2023
- Developed and implemented comprehensive training programs for employees to improve overall product quality.
- Led weekly stock counts, including every product in the store from food to paper, the reporting of stock variances afterwards would always be looked at by my General Manager.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Collaborated with cross-functional teams from other stores, to identify opportunities for process improvements, leading to better product performance.
Shift Manager
McDonald's
04.2022 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Crew Trainer
McDonald's
03.2021 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
McDonald's
02.2019 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
St Euphemia College
Bankstown, NSW09.2022
Skills
- Safety Procedures Compliance
- Load Planning
- Dependable and Responsible
- Team Leadership
- Weight/balance loading
- Workload Management
- Team Player
Certification
Certified in First Aid
Dangerous Goods Certificate
WHS Supervisor
Languages
Greek
Full Professional
Timeline
Ground Service Ramp Agent
Swissport International
07.2023 - Current
Assistant Restaurant Manager
McDonald's
02.2023 - 07.2023
Product Quality Manager
McDonald's
08.2022 - 02.2023
Shift Manager
McDonald's
04.2022 - 08.2022
Crew Trainer
McDonald's
03.2021 - 04.2022
Crew Member
McDonald's
02.2019 - 03.2021
High School Diploma -
St Euphemia College
Certified in First Aid
Dangerous Goods Certificate
WHS Supervisor
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