Billy Wright
Brisbane,QLD
Summary
To seek and maintain a position that offers professional challenges, customer service, utilizing interpersonal skills, excellent time management, and problem-solving skills.
A hardworking and passionate individual with strong organizational skills, eager to learn more, guarantee customer satisfaction, and help the team achieve company goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
Maggie May
06.2025 - 12.2025
- Crafted and served cocktails, ensuring quality and presentation standards.
- Managed bar inventory, tracking supplies to minimize waste and enhance efficiency.
- Trained new bartenders on drink recipes and customer service best practices.
- Developed relationships with regular customers to create a welcoming atmosphere.
- Conducted regular cleaning and maintenance of bar equipment to ensure optimal functionality.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Waiter
The Ship Inn
08.2024 - 04.2025
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and improve efficiency during peak hours.
- Managed multiple tables simultaneously while maintaining attention to detail and timely service.
- Upsold menu items effectively, contributing to increased sales and enhanced guest experiences.
- Resolved customer complaints promptly to uphold restaurant reputation and foster repeat business.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Workers Club Employee
Leanne Eggersdorff
08.2023 - Current
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Assisted customers with information regarding menu offerings and nutrition information.
- Cleaned and maintained dining area and condiment stations.
- Greeted customers with smile and provided helpful suggestions.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Merchandiser
BIG (Brand Influence Group)
04.2023 - 07.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Reported any issues or shortages to management.
- Followed planograms to ensure consistency in product layouts.
- Inspected merchandise for quality and arranged proper display location on floor.
Woolworths Customer Service Team Member
Woolworths Group
03.2023 - 05.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
McDonald's Kitchen Crew
McDonald's
12.2022 - 03.2023
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used problem-solving and memorizing skills while working in kitchen.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated discipline with multiple early morning shifts (5:30 am) throughout week.
- Skilled at working independently and collaboratively in team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Acting
JMC Academy
Brisbane 02.2024 - 12.2025
High School Diploma -
Rivers Secondary College Kadina High Campus
Goonellabah, NSW09.2022
Skills
- Organization and Time Management
- Multitasking Abilities
- Critical Thinking
- Teamwork and Collaboration
- Customer service
- Attention to Detail
- Fast-paced working
- Dependable and Responsible
- Flexible and Adaptable
- Problem-Solving
Licences
- Full QLD License
- RSA (Responsible Services of Alcohol)
Hobbies
Guitar
I had lessons from 2014-2021 and finished when I felt I had enough knowledge to excel with it as a hobby. It's a great activity, that I'm grateful to have learned.
Cooking
I enjoy both baking and cooking. It's always fun to try new recipes and expand your knowledge of cooking.
Video editing
Over the years this hobby has been utilized in several school projects that have gotten exceptional marks. For my Year 12 graduation, I was tasked with making a 5-minute farewell video to be played at the ceremony.
References
Leanne Eggersdorff - 0412338220
Belinda Ryan - 0404306165
Timeline
Bartender
Maggie May
06.2025 - 12.2025
Restaurant Waiter
The Ship Inn
08.2024 - 04.2025
Bachelor of Arts - Acting
JMC Academy
02.2024 - 12.2025
Workers Club Employee
Leanne Eggersdorff
08.2023 - Current
Merchandiser
BIG (Brand Influence Group)
04.2023 - 07.2023
Woolworths Customer Service Team Member
Woolworths Group
03.2023 - 05.2023
McDonald's Kitchen Crew
McDonald's
12.2022 - 03.2023
High School Diploma -
Rivers Secondary College Kadina High Campus