Bimal Bashyal
Campbelltown,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support Help Desk position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Help Desk
HammondCare
Sydney , NSW
2023.02 - Current
- Engaging in Diagnosing and resolving technical issues through phone, email, and ticketing systems (currently using Fresh Service Ticketing System)
- Performing level 1 and 2 service desk tasks such as answering phone calls, resolving incidents and service requests as first point of contact, prioritizing incidents, and escalating it into proper team to further investigation
- Installing and maintaining computer hardware, software, and other equipment to meet client requirements
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Provided professional services and support in dynamic work environment
- Improved response times by creating knowledge base of common issues and resolutions accessible to all support staff
- Guide users through step-by-step solutions, ensuring customer satisfaction
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Enhanced teamwork and communication using Microsoft Teams for efficient collaboration
- Escalate complex technical issues to Level 3 support or appropriate departments as required
- Strong understanding of network connectivity, TCP/IP protocols, and LAN/WAN configurations and VLANs
- Implemented and managed 3CX PBX, VoIP optimizing communication infrastructure for enhanced efficiency and collaboration
- Assisting users with Microsoft 365 account setup, password management, licensing and account synchronization across devices
- Establishing Active Directory (AD) infrastructure, user management and administration
- Experience with Azure platform and its core services, such as virtual machines, storage accounts, and networking
- Implementing Group Policy Objects (GPOs) as per company’s SLAs and ITIL framework
- Great understanding and implementation of dedicated file servers, allocating and delegating file system and shared folder access, mapping shared drives and printer management
- Proficient with server virtualization technologies, such as VMware or Hyper-V, and administration tasks such as creating virtual machines and managing virtual networks
- In-depth experience in cloud-based file sharing platforms, such as Microsoft SharePoint, Google Drive, OneDrive, or Dropbox, including user account management and access control.
Administration Support
HammondCare
Sydney , NSW
2022.06 - 2023.01
- Answering telephone in professional manner, transfer calls efficiently, take accurate messages and relay messages promptly
- Operating standard office equipment, and undertakes word processing, spreadsheet and filing tasks
- Liaising with Facility Manager and/or Administration Manager for further information on Hammond care Administration Officer procedures
- Providing directions and assisting resident family members and friends
- Ensuring visitors to aged care residence sign visitor/contractor sign-in registers
- Sorting and distributing incoming and outgoing mail
- Interact with courier companies
- Ensuring that all HR forms/contracts are available for new and terminating aged care residence personnel
- Assisting with payroll functions in conjunction with Payroll Services at Head Office
- In conjunction with Facility Manager, utilizing customized software to perform rostering function including monitoring shift coverage
- In conjunction with Facility Manager and Client Services, conducting tours for potential residents and their families and distributes applicable Information Packs
- Placing orders for equipment, perishable and non-perishable supplies as approved by Facility Manager.
Education
Master of Information Technology(Advanced) - Master of Information Technology
Torrens University, Ultimo Campus
Sydney, NSW12.2023
Bachelor’s in Computer Engineering - Computer Engineering
Himalaya College of Engineering
Kathmandu, Nepal08.2016
Skills
- Customer Service
- Troubleshooting
- Interpersonal Communication
- Time Management
- Team Management
- Analytical and Critical Thinking
Certification
- Microsoft Certified Microsoft Azure Fundamentals | AZ-900
- CCNA
Technology Worked On
TeamViewer, Atera, Freshdesk, Microsoft Teams, Teams for Business, Skype, Microsoft Intune, PowerShell Scripting, SQL, MySQL, Microsoft Exchange, Microsoft 365, Microsoft Azure/Entra, Virtual box, Vmware ESXi Hypervisor, Cloud Ally for Office 365 backup and data exchange, Microsoft Active Directory, MS SQL Server, DHCP, DNS, TCP/IP, Router, Switches, Firewall, VPN, VLANs, Windows server 2016, 2019 (File Server, Print Server, Application Server, DNS Server, Terminal server), Phone Server (3CX, VOIP, PBX Express)
References
On-Request
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
IT Support Help Desk
HammondCare
2023.02 - Current
Administration Support
HammondCare
2022.06 - 2023.01
Master of Information Technology(Advanced) - Master of Information Technology
Torrens University, Ultimo Campus
Bachelor’s in Computer Engineering - Computer Engineering
Himalaya College of Engineering
- Microsoft Certified Microsoft Azure Fundamentals | AZ-900
- CCNA
Similar Profiles
DINESH ACHARYADINESH ACHARYA
Specialised Dementia Carer at HammondcareSpecialised Dementia Carer at Hammondcare
MENAZ FARMENAZ FAR
INTERIOR DESIGNER at HammondCareINTERIOR DESIGNER at HammondCare
Kirsty RogersKirsty Rogers
Registered Nurse at HammondCareRegistered Nurse at HammondCare