Bimal Pandey
Broome,Australia
Summary
Seasoned Duty Manager at Oaks Broome & Oaks Sydney Castlereagh Suites, adept in customer service and cash management. Excelled in staff training, boosting productivity, and maintaining high safety and service standards. Proficient in Microsoft Office, showcasing exceptional organizational skills. Achieved significant improvements in guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Duty Manager
Oaks Broome & Oaks Sydney Castlereagh Suites
Broome, Australia
12.2021 - Current
- Managing staff scheduling for optimal coverage, ensuring efficient operations during peak hours, and assisting maintenance staff.
- Coordinating with the Housekeeping and Maintenance teams for the smooth arrivals and departures of guests by eradicating obstacles in guests' stays at the hotel.
- Training new and existing employees to achieve optimum productivity.
- Operating in various shifts, including morning, afternoon, and overnight, and ensuring the flow of the hotel by rolling the shifts in an efficient manner.
- Monitoring facility safety standards and ensuring compliance with governing obligations by liaising with security personnel on the job.
- Conducting 3-way balancing, end-of-month process, payment of water bills, council rates, and strata levy, processing refunds, and commission payments to various suppliers through trust accounting.
- Maintaining daily reports, tracking guest satisfaction ratios, and occupancy.
- Ensuring fulfillment of health, safety, and legal standards across the property, and ensuring the guests' complaints are acted upon in a rapid and efficient manner.
- Monitoring inventory and maintaining stock levels for supplies and equipment.
- Everyday cash management and coordination with the F&B team.
Deli Supervisor
Coles Australia
Edgecliff, Australia
04.2021 - 12.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats, and accurately calculated prices.
- Effectively managed time-sensitive tasks, such as food preparation for large catering orders, while balancing day-to-day responsibilities of serving customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety. Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
Cook
Quay and Ko Kafe
Circular Quay, NSW
10.2018 - 03.2021
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- ● Covered all the shifts, including breakfast, lunch, and dinner.
- ● Ordered and dealt with suppliers on a day-to-day basis for a smooth flow of the cafe.
- ● Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing. Displayed excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Ensured adherence to dietary restrictions, like gluten-free or vegan options, without compromising taste or presentation.
- Monitored food quality and presentation to maintain lofty standards.
Education
Master of Professional Accounting -
Melbourne Institute of Technology
Sydney07.2020
Skills
- Customer service
- Customer service focus
- Time management
- New Employee Training
- Team supervision
- Multilingual
- Microsoft office
- Excel
- Outlook
- Work planning and organization
- Staff training and development
- Cash management
References
References available upon request.
Timeline
Duty Manager
Oaks Broome & Oaks Sydney Castlereagh Suites
12.2021 - Current
Deli Supervisor
Coles Australia
04.2021 - 12.2021
Cook
Quay and Ko Kafe
10.2018 - 03.2021
Master of Professional Accounting -
Melbourne Institute of Technology
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