Bimal Thapa
Service Desk Officer
Glenroy,VIC
Summary
I am a Service Desk Officer and a CCNA certified graduate with high interests in troubleshooting and resolving technical issues. I acquire experience in helpdesk and IT support with over 90% customer satisfaction. Strong work ethic, teamwork, organisation, and problem solving are some of the soft skills that I offer for the role.
Overview
3
3
years of post-secondary education
1
1
Certification
Work History
ServiceDesk Officer
Jasco Consulting
10.2021 - Current
- Assigning and enforcing security policies for all computers, and installing or updating software
- Working with Office 365 environment, exchange, distribution list/groups
- Using Microsoft Intune for mobile device and application management
- User creation and deletion as per the company protocol
- Providing IT support to customers of different companies
- Windows 10 troubleshooting and Windows Virtual Desktop support
- Managing server backup logs
- Imaging of the device
Education
Bachelor of IT -
Melbourne Polytechnic
02.2019 - 03.2022
Certification
Cisco Certified Network Associate
Accomplishments
- Proficient with Active Directory and Computer Network fundamentals
- Hands on experience in setting up PCs and Smartphones along with Hardware and Software support on Windows 10
- Knowledge of Windows server 2012, 2012R2,2016 and 2019 according to industry requirements
- Knowledge of routing and switching protocols
- Advance knowledge of DHCP, ADDS, DNS and print server
- General concept of virtualization and network automation
- Knowledge of Microsoft azure and office 365
Soft Skills
- Time management, attention to detail, punctual and customer service skills
- Strong verbal and written communication skills
- Ability to follow guidelines
- Team coordination and hunger to develop new skills
- Ability to prioritize issues and handle them accordingly
- Can work under pressure maintaining the quality
- Well-developed conceptual, analytical, and problem-solving skills
Reference
Available upon request
Timeline
ServiceDesk Officer
Jasco Consulting
10.2021 - Current
Bachelor of IT -
Melbourne Polytechnic
02.2019 - 03.2022
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