Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Timeline
Generic

Bimal Tiwari

Burwood,NSW

Summary

Passionate recent graduate with a strong background in computer, sales, and customer service skills. Solid understanding of IT systems, programming, database management, and network troubleshooting. Thrives on researching, analyzing, and solving problems. Known for delivering results when it matters most.

Overview

4
4
years of professional experience

Work History

Office Admin & Customer Support

Global Consult Sydney
01.2022 - Current
  • Perform administrative tasks, including correspondence, filing, scheduling, and meeting coordination
  • Respond to customer inquiries face-to-face and via emails or phone
  • Use CRM software and Office 365 for data entry and record keeping
  • Manage tasks, prioritize, and maintain an organized workspace
  • Handle pressure situations like urgency and complaints
  • Show empathy and emotional intelligence while dealing with clients
  • Coordinate within the team and with external parties
  • Participate in various business and marketing discussions to assist business growth.

Education Counsellor & Student Support

Edelight Education
01.2021 - 01.2022
  • Provided customer service and support to prospective students
  • Assisted in the sales process, including client follow-ups and enrollment procedures
  • Managed customer inquiries and resolved issues promptly
  • Collaborated with the sales team to achieve targets
  • Do the Necessary research and find the most suitable solutions
  • Work with Small team with Multiple tasks and manage time effectively.

Education

Bachelor of Business Information Systems -

01.2024

Diploma of IT -

01.2021

Diploma of Finance -

01.2020

Skills

  • Superior communication and customer service skills
  • Experienced working with CRM software
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Familiar with Information, Database, and Finance systems
  • Understanding of programming languages like SQL, Python, and C#

Accomplishments

Emerging Star Award at Global Consult

Projects

College Capstone Project (Website Building Project), Led Team to Build a Peer Learning Moodle from Scratch using HTML, CSS, Java. Also, Implemented user authentication, course management, and forum features.


Performed Various Data Analytics Projects, Extensive data Analytics projects using Project Libre, Knime and Python/C# software.


Ongoing Online Certification Courses, I am also currently set to complete various essential programmes like CCNA certifications and Ticketing Systems.

Timeline

Office Admin & Customer Support

Global Consult Sydney
01.2022 - Current

Education Counsellor & Student Support

Edelight Education
01.2021 - 01.2022

Bachelor of Business Information Systems -

Diploma of IT -

Diploma of Finance -

Similar Profiles

CREATE PROFILE
Bimal Tiwari