Bimala Acharya
Newtown,TAS
Summary
With a lifelong passion for resolving complex problems and technical issues, I have pursued a degree in Information Technology and Systems. Through professional experiences as an Information Technology support and Information Technology help desk intern, I've honed my technical and interpersonal skills, enabling me to communicate effectively. I've also broadened my ICT knowledge through various projects. I am eager to apply my expertise in technical roles and embrace new challenges in the technology field.
Overview
1
1
year of professional experience
Work History
Information Technology Support Specialist
BPOcare Tasmania
Mornington, TAS
10.2023 - Current
- Curated captivating social media content, fostering user interaction through active commenting.
- Reduce downtime for users by providing timely and efficient technical support via phone, email, and in person.
- Work effectively in fast-paced environments.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
- Stay current on industry trends to provide valuable insights on emerging technologies that could benefit the organization''s operations or strategy.
- Install, configure, and maintain computer systems and network connections.
- Passionate about learning and committed to continual improvement.
- Develop strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
Customer Service Representative
Woolworths Supermarket
Sandy Bay, TAS
10.2022 - Current
- Enhance productivity levels by anticipating needs and delivering outstanding support.
- Educate customers about billing, payment processing, and support policies and procedures.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Track customer service cases and update service software with customer information.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master of Information Technology And Systems - Information Technology
University of Tasmania
Hobart, TAS12.2022
Bachelor of Computer Applications (BC - Information Technology
Purbanchal University
Kathmandu, Nepal11.2016
Skills
- Incident Management
- Microsoft Office Specialist (MOS) Expert
- Laptop Servicing
- User credential management
- Microsoft Outlook
- Problem-Solving
- Windows 10
- Systems Analysis
- Technical Support
- Customer Communication and Empathy
- Desktop support
- Help Desk Support
- Troubleshooting Network Issues
- Software Installation
- Microsoft 365
REFERENCES
References are available upon request
Timeline
Information Technology Support Specialist
BPOcare Tasmania
10.2023 - Current
Customer Service Representative
Woolworths Supermarket
10.2022 - Current
Master of Information Technology And Systems - Information Technology
University of Tasmania
Bachelor of Computer Applications (BC - Information Technology
Purbanchal University