Summary
Overview
Work History
Education
Skills
Certification
Leo Darke
Serah Wanjiku
Timeline
Generic

Bimurto Chowdhury

Geraldton,WA

Summary

Motivated Front office Duty Manager with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organised, detail-oriented and thrives in fast-paced, intense hotel environment. Also a Restaurant manager with winning attitude and desire to deliver exceptional dining experience. Looking to use my leadership skills and years of hospitality industry experiences to achieve new level of profitability and efficiency for the organisation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Skeetas restaurant & cafe
Geraldton, WA
11.2021 - Current
  • Oversee the restaurant staff to ensure the restaurant is operating efficiently at all times.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw the recruitment, hiring, onboarding, training, rostering and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Reconciled daily transactions, balanced cash registers and prepared the daily sales report.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Making sure the business is functioning and profits are close to sales predications and constantly reporting back to the owners.

Front Office Duty Manager

Peppers gallery canberra
Canberra, ACT
08.2020 - 10.2021
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Resolved guest inquiries and complaints requiring management-level escalation.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Handled any emergency protocol like fire evacuation, health emergency, police investigation etc.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Responsible for posting charges in the hotel PMS and the restaurant POS, and making sure they balanced.
  • Update the supplier invoices and staff payroll to ensure all the payments are made at end of the month.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Guest Service Associate

Hyatt Regency Sydney
Sydney, NSW
07.2018 - 08.2020
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Handled payment processing and provided guests with receipts and proper bills and change.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Assisted with the organization of group events such as conferences and weddings.
  • Resolved any guest complaints or issues professionally and efficiently.
  • Maintained guest accounts by obtaining, recording and updating personal and financial information.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Maintained updated knowledge through continuing education and advanced training.

Hotel Front Desk Receptionist

ITC Grand Chola
Chennai, INDIA
06.2015 - 02.2018
  • Greeted guests, answered general questions and directed to them appropriate locations.
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Maintained accurate records of occupied rooms, reservations and cancellations.
  • Answered phones to respond to guest inquiries and transfer calls to appropriate staff members.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Processed group reservations according to standard operating procedures.
  • Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
  • Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
  • Adhered to company policies and procedures when performing job duties.

Education

Master of Arts - Hospitality Industry

Torrens University Australia
Sydney, NSW
09.2020

Bachelor of Arts - Hospitality Industry

Edinburgh Napier University
Edinburgh, Scotland
09.2015

Advanced Diploma - Hospitality Management

International Insiti of Hotel Management
Kolkata, India
04.2013

Skills

  • POS System Knowldge - Opera, Micros, Sihot, Revel, HotSOS,
  • Microsoft office Expertise
  • First-Aid & RSA
  • Staff Management
  • Restaurant Operations Management
  • Complaint Resolution
  • WA Approved manager
  • Customer Engagement

Certification

  • WA Approved manager certificate
  • First-aid & RSA certificate
  • certificate of Student representative from Torrents university Australia.

Leo Darke

  • Position - Front office Manager (Peppers Gallery Canberra)
  • Email - leo16darke@gmail.com

Serah Wanjiku

  • Position- Venue manager (Skeetas Restaurant and cafe)
  • Contact- 0475785121
  • Email- wanjikuserah254@gmail.com

Timeline

Restaurant Manager

Skeetas restaurant & cafe
11.2021 - Current

Front Office Duty Manager

Peppers gallery canberra
08.2020 - 10.2021

Guest Service Associate

Hyatt Regency Sydney
07.2018 - 08.2020

Hotel Front Desk Receptionist

ITC Grand Chola
06.2015 - 02.2018

Master of Arts - Hospitality Industry

Torrens University Australia

Bachelor of Arts - Hospitality Industry

Edinburgh Napier University

Advanced Diploma - Hospitality Management

International Insiti of Hotel Management

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