Bimurto Chowdhury
Perth
Summary
Results-oriented hospitality management professional with expertise in Front Office and F&B, boasting a proven track record of driving revenue growth and enhancing guest satisfaction. Skilled in implementing customer loyalty programs, managing teams, and optimizing operational costs. Proficient in data analysis, standardizing policies, and negotiating contracts to achieve exceptional outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Duty Manager
Rendezvous Perth Hotel Central
01.2024 - 12.2024
- Greeted and assisted guests, promptly addressing inquiries and resolving any issues.
- Overseeing the financial operation such as banking, budgeting, & forecasting.
- Prepared and submitted daily reports on hotel operations, occupancy, and guest feedback.
- Continuously monitored the condition of rooms and the lobby, submitting maintenance and renovation requests as needed.
- Enhanced guest feedback percentage through the implementation of new strategies.
- Managed emergency situations, including medical emergencies and fire alarms.
- Reviewed discrepancies between housekeeping and front office reports, processing payments for outsourced housekeeping contractors.
- Preparing roster complies with workplace agreement, relevant laws, & staff availability.
Restaurant Manager
Skeetas restaurant & cafe
11.2021 - 01.2024
- Supervised restaurant staff to ensure efficient operations at all times.
- Organised events such as anniversary and birthday dinners, long table lunches, business lunches, and more.
- Trained front-of-house staff on restaurant policies, guest service techniques, and effective communication to enhance the customer experience.
- Managed the recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
- Developed a new cocktail and canapé menu with the team, promoting them during happy hour or as part of our specials.
- Reconciled daily transactions, balanced cash registers, and prepared daily sales reports.
- Ensured compliance with health, sanitation, and liquor regulations by clearly communicating and reinforcing standards with staff.
- Monitored business performance to align profits with sales predictions, providing regular updates to the owners.
Front Office Duty Manager
Peppers gallery Canberra
08.2020 - 10.2021
- Oversaw daily front office operations, including greeting guests and managing phone and email communications.
- Assisted in recruiting, training, evaluating, and developing staff to uphold high performance standards.
- Analyzed daily reports, such as occupancy,night auditing and revenue reports, prepared by team members.
- Managed emergency protocols, including fire evacuations and health emergencies.
- Demonstrated strong telephone etiquette while effectively handling challenging calls.
- Posted charges in the hotel PMS and restaurant POS, ensuring accurate balancing.
- Updated supplier invoices and staff payroll to facilitate timely end-of-month payments.
- Planned and conducted training sessions to enhance employee effectiveness and address skill gaps.
Guest Service Associate
Hyatt Regency Sydney
07.2018 - 08.2020
- Managed daily front desk operations, such as, opening/closing procedures, check-in/ checkout, replies guest email and night auditing.
- Processed payments and provided guests with accurate receipts, bills, and change.
- Engaged guests by inviting them to join loyalty programs and special promotions.
- Assisted in organizing group events such as conferences and weddings.
- Kept up-to-date with industry knowledge through ongoing education and advanced training.
Education
Master of Arts - Hospitality Industry
Torrens University Australia
Sydney, NSWBachelor of Arts - Hospitality Industry
Edinburgh Napier University
Advanced Diploma - Hospitality Management
International Institute of Hotel Management
Skills
- System Knowledge - Opera, Protel, Micros, Hotsos, Medius,
- Microsoft Office Expertise
- First-Aid
- RSA
- Staff Management
- Restaurant Operations Management
- Complaint Resolution
- WA Approved Manager
- Customer Engagement
Certification
- WA Approved manager certificate
- First-aid & RSA certificate
- Certificate of Student representative from Torrens university Australia.
Certifications
- WA Approved manager certificate
- First-aid & RSA certificate
- Certificate of Student representative from Torrens university Australia.
Timeline
Front Office Duty Manager
Rendezvous Perth Hotel Central
01.2024 - 12.2024
Restaurant Manager
Skeetas restaurant & cafe
11.2021 - 01.2024
Front Office Duty Manager
Peppers gallery Canberra
08.2020 - 10.2021
Guest Service Associate
Hyatt Regency Sydney
07.2018 - 08.2020
Bachelor of Arts - Hospitality Industry
Edinburgh Napier University
- WA Approved manager certificate
- First-aid & RSA certificate
- Certificate of Student representative from Torrens university Australia.
Master of Arts - Hospitality Industry
Torrens University Australia
Advanced Diploma - Hospitality Management
International Institute of Hotel Management
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