Bina Khanal
Mareeba,QLD
Summary
Insurance professional with comprehensive background in risk management and client advisory services. Known for delivering tailored insurance solutions and fostering long-term client trust. Valued for collaborative approach, adaptability in dynamic environments, and strong commitment to achieving results through effective communication and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Broker
Regional Insurance Broker
04.2019 - Current
- Analyzed client insurance needs and recommended appropriate coverage options.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with underwriters to negotiate policy terms and conditions for clients.
- Managed renewal processes, ensuring timely communication and documentation for all accounts.
- Conducted thorough reviews of policies to identify gaps in coverage and recommend enhancements.
- Streamlined internal processes, improving efficiency in policy administration and claims handling.
- Maintained a strong understanding of industry trends and market conditions to better serve clients and anticipate their needs.
- Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
- Promoted a culture of collaboration by actively participating in team meetings and sharing ideas to improve overall performance.
- Identified cross-selling opportunities to expand existing accounts, driving revenue growth for the agency.
- Managed a diverse portfolio of commercial accounts, maintaining high levels of professionalism while balancing competing priorities and deadlines.
- Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
- Ensured compliance with state regulations by maintaining current knowledge of relevant laws and guidelines governing commercial insurance practices.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored industry regulations, updating policies as necessary to maintain compliance.
- Led investigations into compliance violations, documenting findings and proposing solutions.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
Broker Assistant
Joe Vella Insurance Brokers Pty Ltd
06.2015 - 01.2018
- Coordinated communication between brokers and clients to streamline transactions.
- Assisted in preparing and reviewing contracts for accuracy and compliance.
- Managed scheduling of appointments for client consultations and property viewings.
- Maintained comprehensive records of client interactions and transaction details.
Environmental Health Officer
Baiada Poultry Mareeba Branch
11.2011 - 11.2014
- Conducted environmental assessments to identify potential hazards.
- Developed and implemented education programs to promote sustainable practices.
- Collaborated with local agencies to ensure compliance with environmental regulations and standards.
- Analyzed data from inspections and investigations to inform policy recommendations for improvements.
- Trained other staff on best practices for environmental monitoring and inspection methodologies.
- Led initiatives to enhance waste management processes, resulting in improved community engagement and participation.
- Streamlined reporting procedures for environmental incidents, increasing response efficiency by 30%.
- Investigated complaints concerning (local laws) nuisances, resolving issues promptly and professionally.
- Trained new hires on regulatory compliance, enhancing team knowledge and performance in field operations.
- Coordinated with other government agencies in monitoring environmental impacts of proposed development projects, ensuring sustainable growth within the community.
- Analyzed data from various sources to identify trends in environmental health issues within the community and developed targeted interventions as needed.
- Reduced pollution levels by enforcing environmental protection regulations and advising on best practices.
- Safeguarded water quality through regular testing and proactive management of potential contamination sources.
- Identified and mitigated risks in hazardous waste disposal, preventing harm to the environment and local communities.
- Complied with applicable environmental, health and safety laws and regulations and reported all unsafe practices.
- Commenced enforcement action through improvement notices, prohibition orders, penalty notices or prosecutions.
- Provided expert advice on appropriate remediation actions for contaminated sites, protecting public health and the environment.
- Took photographs, films or audio or visual recordings of premises for official record-keeping.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented policies and procedures to promote environmental health and safety.
- Investigated incidents, determining root causes and implementing corrective actions.
Education
Master of Science - Environmental Science
Tribhuvan University
Kathmandu NepalMaster of Science - Environmental Risk Assessment And Remediation
University of South Australia
Adelaide, SA12-2010
Skills
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Critical thinking
- Active listening
- Friendly, positive attitude
- Problem-solving
Certification
- Certified Tier 1 Insurance Broker - 2025
- Certified Tier 2 General Insurance - 2015
Timeline
Insurance Broker
Regional Insurance Broker
04.2019 - Current
Broker Assistant
Joe Vella Insurance Brokers Pty Ltd
06.2015 - 01.2018
Environmental Health Officer
Baiada Poultry Mareeba Branch
11.2011 - 11.2014
Master of Science - Environmental Science
Tribhuvan University
Master of Science - Environmental Risk Assessment And Remediation
University of South Australia