Binal Vasant

• Addressing customer inquiries via inbound calls, email, and social media platforms.

• Sell Vodafone prepaid and post-paid products to our valued customers.

• Working together with different departments to find solutions and establish streamlined processes for innovative concepts.

• Handling invoicing tasks, including sales quotes, processing sales, refunds, and payments.

• Establishing and nurturing relationships with both customers and suppliers.

• Offering assistance and support to our Sales Representatives during their field visits.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded proactively and positively to rapid change.