Summary
Overview
Work History
Education
Skills
Timeline
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Binal Vasant

Parramatta,Australia

Summary

Offering reliable and adaptable approach with strong desire to learn and grow in IT support .Brings understanding of technical tro ubleshooting and network fundamentals, while being quick to learn new systems and tools. Committed to resolving issues efficiently to enhance user satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Sales Representative

Airvoice Vodafone
07.2024 - Current
  • Utilized Siebel and QSL portals to efficiently process sales and cancellations for customers.
  • Demonstrated skill in identifying customers underlying needs by effectively probing and understanding their requirements, ultimately converting inquiries into successful sales.
  • Assisted customers with various tasks, including SIM activations, account inquiries and bill payments.
  • Played a key role in helping the store achieve and exceed sales targets by actively promoting cross-selling and upselling opportunities.
  • Consistently adhered to high standards for quality and customer experience, delivering exceptional service in every interaction.
  • Updated account information to maintain customer records.


Service Desk Analyst

Tata Consultancy Service - Nutrien Ag Solutions
12.2023 - 06.2024
  • Provided 1st & 2nd level support via phone, email, walk-ups, and the ServiceNow portal
  • Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution
  • Triage and prioritization of incidents and requests in line with the Service Level Agreements
  • Provided hardware support for printers, VC equipment, laptops, mobile phones, and other peripherals
  • Provided Timely escalation of incidents and problems to other Technology teams and 3rd party vendors
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations
  • Dedicated to service delivery excellence through an ongoing commitment to improving the Service Desk team
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue-resolution strategies

Desktop Support Engineer

Service Stream
07.2023 - 11.2023
  • Configured and rebuilt desktops and laptops to set up workstations for employees
  • Provided enterprise level 1 and 2 technical support
  • Troubleshot desktops and laptops running a Windows OS (Win 7, 8.1, and/or 10)
  • Worked with and had to troubleshoot common enterprise applications (e.g., Office 365 and MS Teams)
  • Troubleshot printers and other commonly used peripherals
  • Established accounts for new users and added users to the domain and assisted with VPN, share drive access, and password issues
  • Maintained procedures and reports that provide technical support to the organization
  • Created plans and communicated deadlines to complete projects on time
  • Diagnosed network problems involving a combination of hardware, software, and power issues

Education

Bachelor of Engineering - Computer Engineering

Pune University
Nashik
05.2020

Skills

  • Desktop and Technical support
  • ServiceNow
  • ManageEngine service management
  • Active Directory
  • Office 365
  • Exchange admin
  • Microsoft Azure
  • Windows Server
  • Microsoft Intune
  • Hardware and Software troubleshooting
  • Remote desktop support
  • Interpersonal Communication skill
  • Organization and Time Management
  • Teamwork and Collaboration
  • Analytical and Critical Thinking

Timeline

Sales Representative

Airvoice Vodafone
07.2024 - Current

Service Desk Analyst

Tata Consultancy Service - Nutrien Ag Solutions
12.2023 - 06.2024

Desktop Support Engineer

Service Stream
07.2023 - 11.2023

Bachelor of Engineering - Computer Engineering

Pune University

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Binal Vasant