Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Binal K Vasant

Parramatta,NSW

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Airvoice, Vodafone
10.2021 - Current
  • Demonstrated expertise in a phone-based customer service role, delivering exceptional customer experiences and ensuring first call resolution.
  • Utilized excellent written and verbal communication skills to effectively listen, interpret customer inquiries, and provide accurate information.
  • Successfully managed difficult or challenging interactions, resolving customer issues while maintaining professionalism and customer satisfaction.
  • Confidently navigated and utilized various technologies and software to provide efficient and effective support.
  • Managed and Planned NBN appointments with technicians for the customer.
  • Build and maintain strong relationships with potential customers through active listening, empathy, and effective communication.
  • Collaborate with cross-functional teams including marketing, product development, and customer service to align strategies and meet customer requirements.
  • Prepare and deliver compelling sales presentations, product demonstrations, and proposals to showcase the value proposition and address customer needs.
  • Negotiate contracts, pricing, and terms of agreement while maintaining a win-win approach for both the company and the customer.
  • Consistently adhered to high standards for quality and customer experience, delivering exceptional service in
    every interaction.

Web Developer

Balaji Plastic Industries
09.2020 - 07.2021
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Provided front-end website development using WordPress, and other editing software.
  • Engaged with clients to plan and optimize site issues and queries.
  • Collaborating with designers and developers team, participating in coding, testing, and debugging new applications and websites.

Store Team Member

Airtel
03.2018 - 04.2020
  • Handling customer walk-ins, provide solutions to problems that customers face.
  • Provided friendly assistance to clients promote customer loyalty, satisfaction with sales.
  • Learned all required tasks quickly to maximize performance.
  • Maintained work structure by updating job requirements with job descriptions for positions.
  • Developed strong co operative relationships with coworker.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Computer Engineering

Sandip Foundation
Nashik, India
10.2020

Skills

  • Customer Service
  • Can manage different ERP systems like Salesforce, Siebel, Click-pos, QSL, Workforce
  • Skilled in public speaking, delivering engaging presentations and effectively conveying information
  • Proficient in MS Word and MS Excel
  • High attention to detail and accuracy
  • Creative problem solver, finding innovative solutions to challenges
  • Sales Tracking
  • Managing multiple tasks
  • Effective time management skills
  • Data Collection

Timeline

Customer Service Representative

Airvoice, Vodafone
10.2021 - Current

Web Developer

Balaji Plastic Industries
09.2020 - 07.2021

Store Team Member

Airtel
03.2018 - 04.2020

Bachelor of Science - Computer Engineering

Sandip Foundation

Similar Profiles

CREATE PROFILE
Binal K Vasant