Binbin Zou
Doncaster
Summary
With the customer service experience accumulated in the retail industry, I have developed excellent cross-group communication skills, enabling me to keenly perceive customer needs and provide personalized service solutions. This experience has made me particularly good at maintaining patience and empathy in a fast-paced working environment - precisely the core qualities required for geriatric care and disability support work. At present, I have successfully completed the certificate III in Individual Support course and systematically mastered the practical skills in professional fields such as personal care, behavioural support, manual operation and infection control. Meanwhile, my fluent Mandarin and proficient English skills enable me to provide more efficient support to service recipients from diverse cultural backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Aged Care Work Placement
Adare Care
03.2025 - 04.2025
- Provided daily living assistance to elderly clients in theresidential care setting
- Assisted with personal hygiene, mobility, and mealtimes following care plans
- Built rapport with clients through engaging activities and conversation
- Documented care provided and reported any concerns to nursing staff
Customer Service Roles
Various positions in retail and hospitality
12.2008 - 02.2025
- Developed exceptional customer service skills transferable to care work
- Demonstrated patience and empathy in fast-paced environments
- Adapted communication style to meet individual needs
- Managed challenging situations
Education
Certificate III - Individual Support (Aging and Disability)
Institute of Tertiary & Higher Education Australia
Melbourne, VIC04.2025
Master of Science - Information Technology and Systems
University of Tasmania
Launceston, TAS12.2021
Bachelor of Science - Accounting and Business Management
Cambridge International College
Melbourne11.2017
Skills
- Assisting with bathing, dressing, grooming, and toileting
- Meal preparation and feeding support
- Medication assistance and reminders
- Monitoring and reporting health changes
- Assist nurses in wound care
- Mobility Assistance
- Wheelchair assistance
- Hoist transfers, standing machine operation
- Use of Sara Stedy mobility aid
- Emotional & Social Support
- Active listening and companionship
- Dementia care techniques
- Cultural sensitivity with multicultural clients
- Understanding of participant rights under NDIS
- Maintaining confidentiality and privacy
Certification
- Certificate III in Individual Support (Aging and Disability)
- Certificate of Assist clients with Medication
- First Aid and CPR Certified
- NDIS Worker Screening Check
- Manual Handling and Hoist Operation trained
- Infection Control trained
- Trauma-informed care approach
Additional Information
- Driver license
- National Police Check
- NDIS Worker Screening Check
- Vaccination record (Covid-19 and Flu)
Languages
English (Fluent)
Mandarin and Shanghai dialect (Excellent)
Timeline
Aged Care Work Placement
Adare Care
03.2025 - 04.2025
Customer Service Roles
Various positions in retail and hospitality
12.2008 - 02.2025
Certificate III - Individual Support (Aging and Disability)
Institute of Tertiary & Higher Education Australia
Master of Science - Information Technology and Systems
University of Tasmania
Bachelor of Science - Accounting and Business Management
Cambridge International College
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