Summary
Overview
Work History
Education
Skills
Internships
Interests
Timeline
Generic

Binda Budhathoki

Ngunnalwal

Summary

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

7
7
years of professional experience

Work History

Front Office Assistant Manager

Hyatt Hotel Canberra
10.2022 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Houskeeping Assistant Manager

Hyatt Hotel Canberra
01.2023 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Duty Manager

Emerald City Hotels
04.2019 - 10.2022
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Retail Assistant

Strandbags Group
10.2017 - 10.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Education

Master of Arts - Hotel Management

Southern Cross University
NSW
10-2019

Bachelor of Arts - Hotel Management

Purbanchal University
Biratnagar, Nepal
12-2015

Skills

  • Listening skills
  • File organization
  • Problem-solving skills
  • Time management
  • Administrative skills

Internships

Guest Service Officer

Interests

  • I enjoy helping others and giving back to the community
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Cooking
  • Volunteer Travel

Timeline

Houskeeping Assistant Manager

Hyatt Hotel Canberra
01.2023 - 12.2023

Front Office Assistant Manager

Hyatt Hotel Canberra
10.2022 - Current

Duty Manager

Emerald City Hotels
04.2019 - 10.2022

Retail Assistant

Strandbags Group
10.2017 - 10.2022

Master of Arts - Hotel Management

Southern Cross University

Bachelor of Arts - Hotel Management

Purbanchal University

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Binda Budhathoki