Belinda (Bindi) Davis

• Ensure stringent compliance with AML/CTF regulations and internal policies, including meticulous risk assessments for customers and transactions.
• Deliver expert training and guidance to staff on AML/CTF regulations and best practices, while forging close collaborations with other departments to tackle high-risk customer issues effectively.
• Document and articulate the analysis, findings, provide mitigation and recommendations using a risk-based approach aligned with enterprise and divisional risk appetite to retain, exit or downgrade high-risk customers.
• roactively engage with customers to gather information about their financial position, source of wealth, and funds to help understand the legitimacy of their financial activities.

• Providing a high level of service to hotel patrons, face to face and over the phone.
• Training and mentoring of new staff in all roles of the business.
• Bar service, maintaining Responsible service of alcohol legislative requirements at all times.
• Cash handling, till operation, processing EFTPOS transactions and till clearance/reconciliations.
• Handling customer enquiries, queries and complaints in a professional and efficient manner.
• General cleaning and housekeeping of restaurant and bar areas, ensuring safety for patrons.

• Providing a high level of service to hotel patrons, face to face and over the phone.
• Training and mentoring of new staff in all roles of the business.
• Bar service, maintaining Responsible service of alcohol legislative requirements at all times.
• Cash handling, till operation, processing EFTPOS transactions and till clearance/reconciliations.
• Handling customer enquiries, queries and complaints in a professional and efficient manner.
• General cleaning and housekeeping of restaurant and bar areas, ensuring safety for patrons.

- Responsible for ensuring securities were registered correctly post settlement

- Liaising with bankers, brokers and solicitors to obtain required documentation

- Contact with relevant Land Titles Offices to obtain required assistance

- Team Lead step up when required

- Mental health advocate

• Complete expiry calls for customers with home loan deferrals, including assessing criteria for additional support measures and servicing calculations.
• Training completed to utilise the following systems/programs - NUW (Universal), Powercurve, VCC Softphone, Zoom phone, Siebel
• Complete check in calls for customers with home loan deferrals.

• Intensive two-day training course to learn full BCP role including actioning BPM task list, PQIT tool, RCLO checklist.
• Adhere to operating rhythm to ensure files were processed as efficiently as possible.
• Regular and clear correspondence with bankers to advise of application progress and any outstanding requirements.
• Background as a banker allowed unique insight into the role, ensuring bankers were taking responsible lending into consideration, especially with the pandemic situation resulting in very rapid policy changes.

• Obtained secured lending accreditation through completion of Home Loan Fundamentals, subsequent completion of Complex Lending – Construction and company/trust income structures
• Maintaining an exceptional level of professionalism and integrity by delivering a signature customer experience.
• Consider customers long term goals and motivations to deepen customer relationships and ensure any discussion was framed around achieving these in a responsible and compliant way.
• Completed relief duties for Branch Manager during leave, assisted other roles as needed.
• Provided training and ongoing product knowledge to staff members to ensure familiarity with NAB products to encourage engaging conversations with all customers.
• Built strong relationships with internal and external stakeholders including Business Bank, local businesses and the Defence community.
• Ensuring compliance with responsible lending practices, sharing of lessons learned with peers, and communicating these to clients in order to ensure the best outcome for all parties.
• Relieving Branch manager while on leave. Higher delegation.

• Completion of required role and mandatory training and accreditation/certification requirements.
• Deliver a signature customer experience by providing the highest level of customer service by uncovering customer needs with Inspire skills and by answering customer requests in a professional and timely manner.
• Demonstrate NAB Values at all times focusing deepening customer relationships and delivering professional and efficient customer service.
• Complete activities for account opening, unsecured lending and deposit products to meet customer needs.
• Ensure accuracy in performing transactions to minimise cash errors and their associated costs and customer advocacy implications.

• Front counter sales, dealing with regular trade clients as well as general public.
• Answering incoming phone calls, processing phone sales/orders and relaying messages as required.
• Stock management and control, ensuring items are stored in their correct locations.
• Maintaining up to date knowledge of current stock and supplies.
• Entering incoming stock into database, ensuring data entry is both accurate and efficient.
• Process payments, manage incoming finances and undertake banking duties as required.

• Balancing safe and performing banking duties.
• Produce detailed financial reports, profit/loss statements and forward to head office.
• Use of internal accounting package for various accounts and bookkeeping duties.

• Overseeing the day to day running of the club.
• Bar management including stock ordering and control.
• Processing finances including till reconciliations, banking duties and preparing financial reports.
• Staff/volunteer management, ensuring adequate staffing for functions and peak service times.
• Bar attendant duties as required.
• Maintain open lines of communication with Committee Members, keeping them up to date with club matters.

• Day to day management of the hotel.
• Staff management, recruitment, training and ongoing mentoring.
• Overseeing daily finances, till reconciliations, gaming room clearances, safe balances and banking duties.
• Stock control including orders, liaising regularly with suppliers in order to utilise stock promotions.
• Controlling the marketing and promotions of the hotel, implementing members draws and happy hours to increase clientele during quiet times.
• Managing restaurant bookings and functions, liaising with external parties as required.
• Handling client enquiries and complaints as required.
• Hands on bar attendant. Food and beverage duties as required.
• Assisting community members and local associations with sponsorship and fundraising initiatives.
• Maintaining compliance with alcohol, gaming and food safety regulations and requirements.
• Ensuring all staff were aware of, and adhering to WHS policies and procedures.