BINDI VARSANI
Dayton,Australia
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Full Time
Fashion Biz
Perth, WA
08.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Collaborated closely with the sales, dispatch, and warehouse teams to track deliveries and ensure timely order fulfilment. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Managed documentation for returned items and warranty claims, streamlining administrative paperwork. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Consistently upheld brand service standards and built rapport with repeat clients, contributing to client retention
Customer Service Representative - Part Time
Fashion Biz
Perth, WA
11.2022 - 07.2025
- Provided attentive and personalized customer service, assisting clients in selecting the right products and addressing their needs.
- Demonstrated strong product knowledge and effective communication skills to guide customers in making informed purchasing decisions.
- Collaborated with the sales team to ensure accurate order processing and fulfillment, contributing to customer satisfaction and repeat business.
- I am experienced in performing debit and credit entry order inputting using GIMS. This includes accurately inputting financial transactions, maintaining detailed records, and ensuring data integrity and compliance with accounting standards.
Warehouse Administrator
Fashion Biz
Perth, WA
03.2022 - 11.2022
- Managed the end-to-end process of returns utilizing Sage Software, meticulously ensuring each step was accurately followed.
- Collaborated effectively with the Melbourne credit department, promptly responding to emails, and adeptly addressing customer inquiries.
- Conducted thorough quality audits on customer returns, meticulously documenting inspection results for review by the Head of Quality Control in Melbourne.
- Played a pivotal role in preparing and processing credit notes for returns, damaged goods, and customer changes of mind, ensuring timely issuance. Demonstrated exceptional customer service skills in person, over the phone, and through email communications, providing prompt and effective resolutions to inquiries. Implemented streamlined paperwork, filing, and scanning procedures, enhancing operational efficiency.
Checkout Supervisor
Foodies Market - IGA Langley Park
Perth, WA
01.2024 - 07.2024
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of 18 members, enforcing compliance with operational policies and procedures.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Handled cash reconciliation, banking procedures, and POS troubleshooting with accuracy and reliability.
- Assisted with administrative reporting for inventory levels, promotional displays, and end-of-day summaries.
- Supported production line, reporting need for additional staff and resources.
HR Advisor
Patel Enterprise
10.2019 - 12.2021
- Collaborated with HR team to streamline onboarding processes for new hires.
- Coordinated training sessions, maintained employee files, and tracked leave, attendance, and compliance records.
- Supported payroll preparation and benefits administration while aligning processes with employment law requirements.
- Provided general HR and administrative support to leadership including scheduling meetings and preparing reports.
- Handled confidential employee matters and maintained sensitive records in accordance with best practices.
Education
Bachelor of Commerce - Human Resource Management & Project Management
Edith Cowan University
Perth12.2024
Higher Secondary Certificate -
GSHSEB
India01.2019
Secondary School Certificate -
GSEB
India01.2017
Skills
- Talent acquisition and recruitment
- Employee relations
- Performance management
- HR administration
- Onboarding and training
- Workplace health and safety (WHS)
- HR software
- Customer service
- Appointment scheduling
- Office administration
- Microsoft Office (Word, Excel, Outlook)
- Pos systems
Languages
- English
- Gujarati
- Hindi
Timeline
Customer Service Representative - Full Time
Fashion Biz
08.2025 - Current
Checkout Supervisor
Foodies Market - IGA Langley Park
01.2024 - 07.2024
Customer Service Representative - Part Time
Fashion Biz
11.2022 - 07.2025
Warehouse Administrator
Fashion Biz
03.2022 - 11.2022
HR Advisor
Patel Enterprise
10.2019 - 12.2021
Bachelor of Commerce - Human Resource Management & Project Management
Edith Cowan University
Higher Secondary Certificate -
GSHSEB
Secondary School Certificate -
GSEB