Bindu Krishnankutty
Penrith,NSW
Summary
Highly-skilled IT engineer with 12 years of experience in documentation engineering, technical writing, content management and instructional design. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Information Developer
IBM
10.2015 - 11.2021
- Single handedly managed documentation for 5 different products simultaneously, with overlapping release timelines, and with scrum teams in 5 different time zones
- Optimised SEO by 25 % by adding tags to legacy data
- Tested codes in Putty systems, and thus reduced cost of hiring extra resource for testing
- Acted as editor of work done by junior members of the team, thus ensuring quality of content - Cut down rework by 50%
- Created computer based trainings (CBTs) for junior members to understand products, services, and tool usage
- Key tools: OxyGen Editor, FrameMaker, Adobe Acrobat, DITA
Technical Support Engineer
Shell
09.2013 - 09.2015
- Transitioned projects in the specified time frame of two years from an old paper-based setup into SharePoint, thus reducing manual work by 75%
- Was a single resource working on maintaining documents as well as Share Point database for a team of 15 people
- Recreated user manuals and guides based on specifications from process engineering team
- Improved content usability by 60% by making them easily findable and more easily understandable
- Created CBTs for new setup so that users can understand layout and usage of new application faster
- Handled business reports for XIG team using Lean Retain tool.
- Key tools: SharePoint, MS Visio, MS Office, Lean
Documentation Engineer - Technical Writer
Vanenburg Software
06.2012 - 09.2013
- Created entire help content for their application software, Collabr, from scratch using Drupal
- Improved diction and communication skills of team members in the local office by approximately 20% by conducted training sessions
- Reduced time needed to assimilate new employees into the organisation by 90% by creating ILTs (Instructor Lead Training) for knowledge transfer
- Key tools: Drupal, XML
Technical Writer
Weatherford Engineered Systems Support
12.2010 - 05.2012
- Slashed the time needed to understand company products and services by 90% by creating new line of CBT/WBT (Computer/Web-Based Training) and help guides
- Course content was created using Articulate Presenter, by implementing ADDIE and Dick and Carey ID models
- This training content was used by more than 15000 employees of the company worldwide
- Key tools: Adobe Captivate, Articulate, Frame Maker, SnagIt, Camtasia
Document Controller
National Training Institute LLC
10.2008 - 04.2009
- Maintained SharePoint sites for internal - Used by 250 employees of the company
- Created CBT so that users can understand the layout and usage of new application faster
- Developed HSE guides and project documents for the company
- Created annual reports and presentations
- Key tools: SharePoint, MS Office
Instructional Designer
TATA Interactive System
09.2007 - 09.2008
- Developed help manuals and ILT content for "SIMULATION" software
- Created storyboards for WBTs of various software
- Developed e-learning content and assessments for Undergraduate students in US, UK, and Australia, based on Bloom's taxonomy, on varying topics
- Key tools: MS Office
Technical Writer, Epic Editor
Lionbridge Technologies
11.2006 - 08.2007
- Designed, developed and maintained content for user manuals, basic guides, and online help sites based on specifications from the onsite product development team
- Worked with multiple HP hardware products like printers, scanners, and PDA
- Key tools: XMetal, Epic Editor
Education
B.Tech - IT
IETE
B.A - English Literature
Madurai Kamaraj
Skills
- Analyse, design, and develop content based on customer specification and target audience
- Create content that is easy to understand and apply
- Manage work in Agile environments
- Engage stakeholders, and work in a time-bound manner
- Test codes on Putty systes
- Review code and create content to make code understandable to all users
- Knowledge of Project Management deliverables, SDLC and DDLC
- Experience working with key tools like MS Word, OxyGen Editor, Adobe FrameMaker, Adobe Captivate, Adobe Articulate, SharePoint and Drupal
- Implemented ADDIE and Dick & Carey ID models, and Bloom's Taxonomy where applicable
Languages :
o English: Fluent
o Hindi: Native
o Korean: Conversational
o Malayalam: Native
o Tamil: Conversational
o French: Basic
o Arabic: Basic
Ielts score
8.5
Timeline
Information Developer
IBM
10.2015 - 11.2021
Technical Support Engineer
Shell
09.2013 - 09.2015
Documentation Engineer - Technical Writer
Vanenburg Software
06.2012 - 09.2013
Technical Writer
Weatherford Engineered Systems Support
12.2010 - 05.2012
Document Controller
National Training Institute LLC
10.2008 - 04.2009
Instructional Designer
TATA Interactive System
09.2007 - 09.2008
Technical Writer, Epic Editor
Lionbridge Technologies
11.2006 - 08.2007
B.Tech - IT
IETE
B.A - English Literature
Madurai Kamaraj