Bing Xue
Wilson,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Fine China Restaurant
02.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Drink Maker
King Tea
02.2024 - Current
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
- Assisted in training new employees on drink recipes, techniques, and customer service best practices.
Chinese Restaurant
Own Business
07.2020 - 10.2023
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
- Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
Clothing Store Manager
Own Business
05.2015 - 10.2018
- Addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Increased sales by implementing effective merchandising strategies and managing store inventory.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Achieved monthly sales targets consistently by motivating staff and implementing strategic promotions.
Casino Croupier and Inspector
Crown Resort & Casino
09.2005 - 05.2008
- Cash handling of large amounts.
- Great team work with more than 3000 work colleagues.
- Contributed to the overall success of the casino by consistently delivering high-quality gaming experiences for guests.
- Developed rapport with regular patrons, fostering loyalty through personalized interactions and recognition of preferences.
- Contributed to the casino''s reputation for exceptional service by consistently receiving positive feedback from guests and management.
Restaurant Waiter
Chinese Restaurant
10.2002 - 08.2005
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Drink Maker
Tea Fusion
07.2003 - 07.2005
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
Education
Certificate IV - Small Business Management
Stuart Business College
Perth, WA2003
Lynwood Senior High School
Parkwood, WA2002
Skills
- Cash Handling
- Guest Relations
- Safe Food Handling
- Sales Techniques
- High-volume dining
- Banquet Coordination
- Team Player
- Warm and Friendly
- Reliable and Responsible
Certification
- RSA
- RSG
- MTA
- Certificate IV in Small Business
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Restaurant Waiter
Fine China Restaurant
02.2024 - Current
Drink Maker
King Tea
02.2024 - Current
Chinese Restaurant
Own Business
07.2020 - 10.2023
Clothing Store Manager
Own Business
05.2015 - 10.2018
Casino Croupier and Inspector
Crown Resort & Casino
09.2005 - 05.2008
Drink Maker
Tea Fusion
07.2003 - 07.2005
Restaurant Waiter
Chinese Restaurant
10.2002 - 08.2005
Certificate IV - Small Business Management
Stuart Business College
Lynwood Senior High School
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