R
Binisha Manandhar
Business Analyst
Sydney,NSW
Summary
Enthusiastic student pursuing Masters in Business Analytics and pursuing practical experience as Business Analyst. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success with knowledge of executing different software.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Online Personal Shopper
Woolworths
Sydney , NSW
2019.10 - Current
- Provide comprehensive training and mentorship for new recruits on department ‘best practice’ protocol
- Execute timely dispatch/delivery and exceed ‘perfect order’ completion rate targets
- Tracked substitutions and informed customers of changes.
- Maximized efficiency by scanning items quickly and completing as many as orders per hour.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Assistant Store Manager
Uno Fashion Object( U.F.O)
Kathmandu , Nepal
2016.02 - 2019.08
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Intern
Sasto Deal
Kathmandu , Nepal
2017.06 - 2017.09
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Word-processed documents by editing, proofreading and scanning backend documents per product.
- Met all customer call guidelines including service levels, handle time and productivity
Education
Master of Business Analytics -
Western Sydney University
Sydney, NSW 2019.09 - Current
Bachelor’s in Business Administration - Banking And Insurance
Ace Institute of Management
Nepal 2014.09 - 2018.08
Skills
Strategic Planning
Software
Tableau
Alteryx
Timeline
Online Personal Shopper
Woolworths
2019.10 - Current
Master of Business Analytics -
Western Sydney University
2019.09 - Current
Intern
Sasto Deal
2017.06 - 2017.09
Assistant Store Manager
Uno Fashion Object( U.F.O)
2016.02 - 2019.08
Bachelor’s in Business Administration - Banking And Insurance
Ace Institute of Management
2014.09 - 2018.08