Binita Bhujel Tripathi
Sydney
Summary
Dynamic professional with a proven track record at Samir's Indian Kitchen, enhancing customer satisfaction and fostering community through exceptional service and relationship building. Skilled in team collaboration and problem-solving, I led organizational restructuring at Samir's Halal Charcoal Chicken, boosting efficiency. Expert in time management and maintaining high standards under pressure, I consistently deliver top-tier customer engagement. Offering friendly and adaptable approach to customer interaction, eager to learn and excel in customer service environment. Delivers understanding of customer care principles and brings strong communication and problem-solving abilities. Ready to use and develop these skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Costumer Service
Samir's Indian Kitchen
12.2022 - Current
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Operation Head
Samir's Halal Charcoal Chicken
10.2023 - 06.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
Front of House Staff/Waitress
Kickin'Inn
09.2023 - 01.2024
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelors - Nursing
The University of Notre Dame Australia
Sydney, NSW06.2027
Skills
- Team Collaboration
- Customer Engagement
- Relationship Building
- Satisfaction monitoring
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Active Listening
Languages
English
Full Professional
Timeline
Operation Head
Samir's Halal Charcoal Chicken
10.2023 - 06.2024
Front of House Staff/Waitress
Kickin'Inn
09.2023 - 01.2024
Costumer Service
Samir's Indian Kitchen
12.2022 - Current
Bachelors - Nursing
The University of Notre Dame Australia
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